It Manager
Current• Project Management: Overseeing 43 technical workers spread over 7 service lines, both onshore and offshore, and performing all banking-related responsibilities for 15 worldwide areas (EMEA region, South Asia & USA) 24 X 7 to ensure maximum uptime. Making recommendations to boost effectiveness and efficiency. Identify and automate batch scripts to avoid manual intervention and save time and resources. Increased or contributed to overall revenue by adding workforce, both offshore and onsite.• Operations management: End-of-day management for 53 entities, batch processing, change deployment, system maintenance, and supervision of core banking software (Temenos T24 and Polaris Intellect), as well as subsystem monitoring and support. Around 112 applications spread across 7 service lines are deployed, monitored, and managed. Test and deploy batch scripts on both production and non-production systems.• Incident and Change Management: Manages track incidents, notifying stakeholders, doing RCA, and problem management until they are resolved. Responsible for change request management, which includes submission, release management, validation, execution, closure, and reporting. • Service Desk administration: Managing Service desk inquiries, including segregation, prioritization, resource assignment, user collaboration, and track reporting. Tools used: ServiceNow• Risk Management: Perform routine maintenance (Live-DR, Smoke Test, Functional Test) to guarantee the best performance of IT systems. Identify vulnerability, do RCA, collaborate with infrastructure, build, and vendors, test and deploy improvements in a lower-level environment before moving to production, and coordinate until completion. Re-scan and address the discovered vulnerability. Tools include JIRA and RBVM.• Resource Management • Document Control • Vendor coordination and Customer management.• Compliance and readiness for audits.
