Vijay E V Email & Phone Number

Abu Dhabi, United Arab Emirates

• Project Management: Overseeing 43 technical workers spread over 7 service lines, both onshore and offshore, and performing all banking-related responsibilities for 15 worldwide areas (EMEA region, South Asia & USA) 24.
• Operations management: End-of-day management for 53 entities, batch processing, change deployment, system maintenance, and supervision of core banking software (Temenos T24 and Polaris Intellect), as well as subsystem.
• Incident and Change Management: Manages track incidents, notifying stakeholders, doing RCA, and problem management until they are resolved. Responsible for change request management, which includes submission, release.
• Service Desk administration: Managing Service desk inquiries, including segregation, prioritization, resource assignment, user collaboration, and track reporting. Tools used: ServiceNow
• Risk Management: Perform routine maintenance (Live-DR, Smoke Test, Functional Test) to guarantee the best performance of IT systems. Identify vulnerability, do RCA, collaborate with infrastructure, build, and vendors.
• Resource Management

Dubai, United Arab Emirates

• Multiple service line management, overseeing 112 apps and 25 technical workers, both onshore and offshore, and doing all banking-related operations for 15 regions around the clock to ensure maximum uptime.
• Developed workflows and processes and maintained system security through regular testing, disaster recovery, and servicing.
• Advised on Information and communications technology policy and process improvements.
• Vendor coordination and Customer management.
• Recruited, trained and managed IT teams to continually meet service user needs.

Abu Dhabi

• Managed 82 apps and 18 technical workers, both onshore and offshore, while performing all banking-related operations for 7 areas around the clock to ensure maximum uptime.
• Oversaw execution of IT projects from inception to execution.
• Minimized disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
• Recommended upgraded technologies to meet evolving business requirements.
• Vendor coordination and Customer management.
• Recruited, trained and managed IT teams to continually meet service user needs.

Abu Dhabi

• Responsible for the implementation, maintenance, and monitoring of all live applications and systems 24x7, ensuring maximum uptime in accordance with the SLA.
• EOD activities for core banking systems, Polaris Collection, Sparrow ATM, and other UAT environments.
• Provided 2nd and 3rd level technical support and troubleshooting to internal users.
• Basic administration and first-level support for T24 Globus, AIX, and UNIX users
• Maintaining, monitoring, and troubleshooting fraud control, trading, and Avaya voice recording utilities and channels, including CI, CRM, IVR, ATM, SMS, Internet Banking, CDM, EDM, etc.
• Tape and Image backups of Windows, AIX, UNIX, Solaris, and Linux servers and restore them if required. Tivoli Storage Manager and EMC Networker systems backup, restore, and report.

Bangalore

• Technical assistance for IBM and HP products (PCs, servers, peripherals, antivirus software, etc.) as well as post-purchase service activities.
• Technical support to end-users, root cause analysis, resolving hardware and software issues, responding to consumer inquiries by phone, mail, etc.
• Assembling PCs, installing OS, patching, software installation, and so forth.
• Followed technical documentation for accurate installation, maintenance and repair work.
• In-person visits to resolve customer issues.
• Logged and followed-up on unresolved issues and edge cases not covered by internal resources.

Master Of Business Administration (Mba), Management Information Systems

MBA IT

Master Of Computer Applications (Mca), Computer Science

Bsc Computer Science

Bachelor Of Science (B.Sc.), Computer Science

MCA