•Serving as Senior Engineer in Transmission Service operation Centre (TXSOC) team in Tata Communications Ltd.•Having experience in Technical Support, Monitoring, Operating and Troubleshooting, Testing of Telecom Optical Networks on SDH, ETHERNET OVER SDH, ASON, DWDM, OTN, MPLS-TP Technologies devices like TEJAS, ECI, CIENA, HUAWEI OSN7500, ADVA, ADVA EGX, HUAWEI HODXC, MPLS-TP-CINEA, MPLS-TP-HUAWEI, CISCO-AGGREGATION SERVICE ROUTER.•Troubleshooting of National Private Leased… Show more •Serving as Senior Engineer in Transmission Service operation Centre (TXSOC) team in Tata Communications Ltd.•Having experience in Technical Support, Monitoring, Operating and Troubleshooting, Testing of Telecom Optical Networks on SDH, ETHERNET OVER SDH, ASON, DWDM, OTN, MPLS-TP Technologies devices like TEJAS, ECI, CIENA, HUAWEI OSN7500, ADVA, ADVA EGX, HUAWEI HODXC, MPLS-TP-CINEA, MPLS-TP-HUAWEI, CISCO-AGGREGATION SERVICE ROUTER.•Troubleshooting of National Private Leased Circuits(NPLC), International Private Leased Circuits(IPLC), National Dedicated Ethernet Circuits(NDE), Dedicated Global Ethernet Circuits(DGE) for the various speeds from 64Kbps fractional circuits to 10Gbps circuits.•Plan and reroute traffic on EMS level in case of ring failures, equipment malfunction for early restoration of circuits in MAN/NLD/ILD Networks.•Plan and perform Stability Test to check BER/ RFC2544 Test to check Latency, Throughput, Frame Loss, Jitter/ Ping Test to check Packet Drops/ FTP (File Transfer Protocol) Test by using FileZilla software to check Upload/Download speed related issues on particular IP addresses which is related to application level issue of circuits by arranging field engineer with Tester, Laptop at customer end locations; in case customer facing Errors, Latency, Throughput, Packet drop, Slow browsing, Freezing issue on circuits. •Coordinating with Customer for resolving issue with minimum downtime.•Coordinating with cross-functional teams for major equipment failure, fiber cut issues.•Coordinating with International Carriers like AT&T, BT, SPRINT, SINGTEL etc & Domestic Carriers like BHARTI, TTSL, RELIANCE, VODAFONE-IDEA etc for troubleshooting of shared Network related issues to manage and maintain the quality of circuits.•Data representation of shift reports, Ticket Rate & Repeat rate summaries, charts & graphs using Excel for an effective presentation of the Data.•Worked on tools like Crammer, CBOSS, Cygnet Discovery tool, Remedy, Service Now. Show less

•Serving as Senior Engineer in Transmission Service operation Centre (TXSOC) team in Tata Communications Ltd.•Having experience in Technical Support, Monitoring, Operating and Troubleshooting, Testing of Telecom Optical Networks on SDH, ETHERNET OVER SDH, ASON, DWDM, OTN, MPLS-TP Technologies devices like TEJAS, ECI, CIENA, HUAWEI OSN7500, ADVA, ADVA EGX, HUAWEI HODXC, MPLS-TP-CINEA, MPLS-TP-HUAWEI, CISCO-AGGREGATION SERVICE ROUTER.•Troubleshooting of National Private Leased… Show more •Serving as Senior Engineer in Transmission Service operation Centre (TXSOC) team in Tata Communications Ltd.•Having experience in Technical Support, Monitoring, Operating and Troubleshooting, Testing of Telecom Optical Networks on SDH, ETHERNET OVER SDH, ASON, DWDM, OTN, MPLS-TP Technologies devices like TEJAS, ECI, CIENA, HUAWEI OSN7500, ADVA, ADVA EGX, HUAWEI HODXC, MPLS-TP-CINEA, MPLS-TP-HUAWEI, CISCO-AGGREGATION SERVICE ROUTER.•Troubleshooting of National Private Leased Circuits(NPLC), International Private Leased Circuits(IPLC), National Dedicated Ethernet Circuits(NDE), Dedicated Global Ethernet Circuits(DGE) for the various speeds from 64Kbps fractional circuits to 10Gbps circuits.•Plan and reroute traffic on EMS level in case of ring failures, equipment malfunction for early restoration of circuits in MAN/NLD/ILD Networks.•Plan and perform Stability Test to check BER/ RFC2544 Test to check Latency, Throughput, Frame Loss, Jitter/ Ping Test to check Packet Drops/ FTP (File Transfer Protocol) Test by using FileZilla software to check Upload/Download speed related issues on particular IP addresses which is related to application level issue of circuits by arranging field engineer with Tester, Laptop at customer end locations; in case customer facing Errors, Latency, Throughput, Packet drop, Slow browsing, Freezing issue on circuits. •Coordinating with Customer for resolving issue with minimum downtime.•Coordinating with cross-functional teams for major equipment failure, fiber cut issues.•Coordinating with International Carriers like AT&T, BT, SPRINT, SINGTEL etc & Domestic Carriers like BHARTI, TTSL, RELIANCE, VODAFONE-IDEA etc for troubleshooting of shared Network related issues to manage and maintain the quality of circuits.•Data representation of shift reports, Ticket Rate & Repeat rate summaries, charts & graphs using Excel for an effective presentation of the Data.•Worked on tools like Crammer, CBOSS, Cygnet Discovery tool, Remedy, Service Now. Show less