• Analyse service issues, identifying trends and successfully overcome them by developing and implementing action plans. • Taking executive decisions to keep property moving forward towards achievement of goals.• Communicating key drivers of guest satisfaction for the brand’s target customer across all departments and train to achieve the set target.• Fostering employee commitment to provide luxury service by creating a thriving positive work environment where associates are well trained and motivated to deliver the expected results. • Reviewing reports and financial statements to determine hotel operations performance against budget.• Coach and support operations team to effectively manage occupancy and controllable expenses.• Championing the service vision for brand product and service; ensuring that the hotel leadership teams are aligned.• Participating in Departmental roll plays as an observer to achieve the highest service quality levels.• Handling guest complaints and interacting with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.• Creating an atmosphere in all guest rooms and public areas that meets or exceeds guest expectations.• Grooming high potential associates for promotion and/or interdepartmental transfer within the Hotel or in any other Marriott Properties.• Setting goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.• Working closely with the Employee Union and resolve any issues amicably. • Chairing hygiene and safety security meetings.• Continuously review resort activities to keep guest engaged and to offer a true indigenous epicurean experience. • Fostering a positive and engaging relationship with the owners.• Performing those duties required by General Manager.

• Grooming Talents with High potential for promotion and/or transfer within the Hotel or in any other Marriott/Starwood Properties.• Identifying training needs, developing formal training plans and conducting training sessions.• Preparation of Annual operations Plan and Revised Estimates Monthly Variance Analysis and Tracking of Budget vs. Actual. Working on Expenditure Lines with retrospect to Cost Control, Cost reduction and Cost Savings. • Analysing Monthly Flash by reviewing in detail projections for the Revenues, Costs and Capex. Analysis and comparison of the monthly reports received from Competitors.• Communicating with Owners and attend monthly Owners Meeting to review Management Reports.• Distributing outlook and forecast information as an up to date management tool for operating departments.• Ensuring an up to date cash flow projection is maintained and maximizing cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances• Managing the team and providing them with the guidance and support at all times.• Close liaison with operational teams to identify areas of improvements in order to smoothen operations and reporting.• Providing guidance to Procurement department and negotiate contracts optimising company benefit.• Working closely with the Employee Union and negotiating, finalizing the union contract.• Providing functional guidance to Executive Committee and Department Heads, liaising with hotel’s legal counsel, insurance companies, tax consultants, auditors, commercial and government banks to effectively control the assets of the business

Other positions held at The Westin Hyderabad Mindspace includes• Procurement Manager• Credit Manager• Chief Accountant