I’m an organized and goal-oriented professional with over 19 years of expertise in US retirement services operations, process improvement, risk management, and transition management within the industry. I excel in aligning with organizational vision, defining objectives, creating success roadmaps, and managing change within large teams. With 13+ years of people management experience in retirement services and quality control functions, I'm an analytical problem-solver who anticipates issues and streamlines operations for improved efficiency.I have a proven track record in building strong relationships with clients and team members, delegating effectively, and motivating teams to achieve on-time project completion. I hold certifications as a Lean Six Sigma Green Belt for process improvement (DMAIC) and have passed the Lean Six Sigma Black Belt Written Examination (QAI Global Services).Specialties:• Leading and managing large teams• Implementing performance management practices and controls• Fostering quality and innovation• Exceptional program/project management skills• Proficient in Six Sigma and Lean tools and methodologies• Experienced in client handling and operations management• Strong background in operational controls, process development, quality systems, and training & development• Expertise in Defined Contribution, 401K, 403B, Plan Audit, ERISA Plan Reporting, NDT testing, 5500 Forms, US Retirement service, Plan management services, and Implementation Data leads• Risk management