Vijay Kumar Email and Phone Number

Supervising the end-to-end RMA process, ensuring efficient and accurate handling of returned merchandise.Managing RMA team members, assigning tasks, and providing guidance to ensure smooth operations. Interacting with customers regarding return inquiries, addressing concerns, and facilitating a positive customer experience.Analyzing RMA data to identify trends, root causes of returns, and suggesting improvements to reduce return rates.Generating regular reports on RMA performance, including key metrics and trends, for management review.

Dahua Technology India Pvt. Ltd. Here I'm working as a Service Engineer as well as I'm handling almost 7 Joint Service centers of Dahua all over India And Bangalore service Center as well. I help these service centers with the training of all kinds of Dahua products like IPC camera, DVRs, NVR, Wireless Cameras, PoE Switches, PTZ Cameras.