Responsible for building, maintaining, supporting and optimizing OS, compute, storage, backup, and related services hosted on premise and on cloud. Also responsible for ensuring the availability, integrity, and security of all IT systems and infrastructure by providing strategic, architectural, and technical guidance to the IT infrastructure team.Managing the entire IT infrastructure landscape, spread across various locations.Provide local & remote support to users across offices & client sites.Managing Azure Cloud InfrastructureManaging Office 365 Admin Portal, Microsoft Teams, Microsoft SharePoint and Document Library.

Responsibilities:Responsible for managing global IT infrastructure for Pune, ME and African Continent offices.Mange local IT infrastructure such as laptops, desktops, servers, network infrastructure and new office IT setup, Provide solutions on improvement of existing infrastructureWindows Server Administration, Backup Management, Network AdministrationOffice 365 administration, Windows Intune, Azure AD, SharePoint, OneDriveSolutions to Office365 migrationFort iGATE Firewalls AdministrationTeam Leader and work load management. KPI reporting.CCTV, Attendance system and accounting software supportProduce process documents on IT Policies and Standard Operating Procedures (SOP) documents on daily IT operations, IT policies for ISO 27001Cloud Servers Administration (Microsoft Azure), Symantec Endpoint Antivirus SupportBudgeting, Capacity Management, Incident & Problem Management, Change ManagementProvide solutions on new office setup projects and improvement of existing IT infrastructureMicrosoft Teams Implementation, Windows Intune DeploymentImplementation of ISO27001 in February-2020Planning & Setup for new project offices

Managing over all IT Infrastructure.

• Responsible for managing overall IT infrastructure across UAE operations• Team Management, IT infrastructure development, Data Security, Risk Management, Service Improvements, Asset Management and Supplier Management• Report on IT resources utilisation, KPI’s reporting on agreed service level agreements• IT infrastructure assessments for Network, Active Directory, Security, Backups• Creating technical procedures and Writing process documents on daily IT operations. Also create IT policies.• Monitor and manage work loads• Technical and solution support on new projects• Support ERP implementation• Software Licensing• Migration of Active Directory Services

• Responsible for managing overall IT infrastructure for Middle East, Far East & India operations- Team Management, Server Administration, Active Directory, Backup Management, Data Security, Risk Mgmt, Storage Mgmt and Service Improvements, Asset Mgmt and Supplier Mgmt• Report on IT resources utilisation, availability and KPI’s• Managing windows patching globally using SCCM• Monitor and manage work loads• Technical and solution support on new projects• IT infrastructure setup and mgmt. to deliver high uptimes of all infrastructure and services. • Involve in capacity planning, network design, procuring equipment’s • Technical support and solution on storage, servers, virtualisation, server operating systems, backup and recovery and also Active Directory• Performs incident, problem and change management activities for infrastructure services• Managing Meraki Firewalls and Wi-Fi• Provides regular high availability and KPI reports to management• Documents operational activities and shares knowledge by mentoring in team. • Supports transition of new services by defining operation requirements• Identifies service improvements and owns relevant infrastructure services actions within the Infrastructure Services Improvement Plan. o Server Room Re-improvements; Audit, Plan & Implemento Active Directory security audito Network & storage capacity audit and recommendations• MPLS network: High availability, capacity and utilisation. Manage incidents, problems & work on change management. Provide solutions.• IT Asset Mgmt- Manage and maintain all server, storage, backup, network hardware/software IT assets across all Eastern Region offices. • Do annual budgeting, risk assessment, capacity planning.• Implementation of IT policies and procedures for the daily functions by coordinating with team members and IT helpdesk.Projects:o Implementation of Virtualization (Windows 2012 Hyper-V Cluster)o Network Migrationo Windows OS Migrationo Office 365 Migration

− Maintain Active directory users, security groups, network resources, mailboxes in exchange server, troubleshoot security permissions, server problems, etc− Exchange server administration− Remote support for overall Mott Macdonald Locations on Server, Backup software, active directory, etc− Monitor daily backup using Symantec Backup Exec software. Recover from backup as and when needed− Support to users in troubleshooting Office automation software’s− Video conferencing− Tackling Virus problems− Plan, coordinate, and implement network security measures in order to protect data, software, and hardware− Diagnose system hardware and software problems, and follow-up with HP to replace defective components− Plan and co-ordinate with vendors for Software and hardware requirements, software licensing, etc.− New office setup : Design Network & Server room, procure & setup IT infrastructure which includes Network equipment’s, servers, desktops, printers, access control, security camera, video conferencing system, telephone system, Internet Lease line, etc. Also includes building servers, desktops, router configuration for internet lease line, EPBAX setup, software installation, etc− Install, configure, and support organization's local area network (LAN), wide area network (WAN), and Internet system. Maintain LAN / WAN network, hardware and software. Monitor, troubleshoot network problems to ensure network availability to all system users and perform necessary action to support network availability

− Install, configure, and support organization's local area network (LAN), wide area network (WAN), and Internet system. Maintain LAN / WAN network, hardware and software. Monitor, troubleshoot network problems to ensure network availability to all system users and perform necessary action to support network availability− Diagnose hardware and software problems, and replace defective components− Perform data backup everyday− Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations− Plan, coordinate, and implement network security measures in order to protect data, software, and hardware − Support on office automation software such as MS Office, Open office, Project Planning software’s, etc− Configure and test computer hardware, networking software and operating system software− Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes− Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future− Maintenance and trouble shooting of Email Server (Postmaster), Proxy Server, Linux Servers (File Server)− Providing solutions on various kinds of virus problems, hardware & software problem, also provides technical support to users on office automation software− Supports modify & troubleshoot in house developed software such as Extraction of BOM (MTO), Salary, etc− Create Active directory users, mailboxes in exchange server using ADA (Active directory Administration) utility. Maintain Active directory, trouble shoot server problems, etc