Vijay Kumar Email & Phone Number

I am a Sr Account Manager by day and a Gamer by night!During my eight years at PTW, I began as a Technical Service Representative and eventually advanced to the position of Sr. Accounts Manager. I like to solve problems. It's something I enjoy doing. I've been motivated by my intellectual curiosity throughout my career, and I'm best recognized for tackling complex problems, uncovering new insights, and leading the team toward a unified vision.There aren't many things that can grow a company the way that trust and dependability can, and I pride myself on being dedicated to both.I am skilled at identifying the business objectives of clients and my organization and achieving them through reporting, hiring, training, resource management, documentation, and people management.- Successfully managed various gaming clients in the customer experience industry.- Transitioned and Improved performance by helping over 100 workers switch to remote work amid the Covid-19 pandemic.- Created and carried out numerous in-person and online QBR and MBR.- Designed and improved standard operating processes for coaching and performance management, and was successful at promoting improvements in client satisfaction, service and project management.My areas of expertise:+ Customer Service+ Client Relations and Management+ Training, Development and Nurturing+ Process Improvements+ Management Strategy+ Organizational DesignAlthough deeply passionate about my area of expertise, I’m also passionate about Gaming and Anime! Please feel free to get in touch with me at jvijay012@gmail.com