• Led a team of 10 ops, customer service representatives & Transporters, ensuring high performance and adherence to company standards.• Coordinated daily operations, improved team workflow, and reduced customer complaints by 15%.• Trained new hires, providing mentorship that enhanced their productivity and integration into the team.• Specialized in handling Aerospace and AOG shipments, providing expert logistics solutions and reinforcing the robustness of the supply chain.• Streamlined Bill of Entry processing and meticulous documentation via Dubai Trade, ensuring compliance and efficient customs clearance.• Managing ops team and ensuring import and export operations, including air and sea freight & clearance, to maintain seamless logistical operations.• Coordinated with shipping lines and carriers to secure new bookings and optimize transport efficiency, enhancing overall supply chain performance.• Oversaw import shipment deliveries and export loading, maintaining high service standards and customer satisfaction.• Compiling and forwarding weekly / monthly operations and customs reports to management.• Attending operational trainings from Customs / Ports as required.

• Spearheaded import, export, and cross-trade logistics operations, prioritizing air freight which comprised 80% of total volume.• Managed meticulous execution of shipping documentation, ensuring alignment with customer LPOs and efficient coordination of PO fulfillment with manufacturers.• Negotiated optimal pricing and service agreements by expanding the network of reliable service providers and maintaining robust relationships with freight forwarders.• Ensured accurate monthly freight rate updates and proficiently handled AWB preparation, Bill of Entry and Exit processing via Mirsal II, and other documentation tasks.• Directed comprehensive logistics operations across multiple GCC countries, overseeing warehouse stock analysis, customs clearance, and seamless coordination with international suppliers.

• Led 24/7 airfreight operations for prestigious corporate clients such as Daimler RLC Middle East, ensuring smooth import and export handling.• Proficiently managed documentation processes including generating Air Waybills (AWB) via Calogi and processing Bill of Entry and Exit documentation through Mirsal II.• Tailored comprehensive shipment documentation to meet specific client requirements, ensuring accuracy and compliance.• Navigated customs protocols adeptly, facilitating inspections, statistical declarations, and resolution of claims.• Liaised with inspection agencies to secure Conformity Certificates for shipments and effectively managed customs refund claims, ensuring timely reimbursement.

• Managed import and export shipments, handling both air and cross-trade air logistics efficiently.• Processed Dubai Customs Bill of Entry and Exit using Dubai Trade's Mirsal II system for streamlined documentation.• Demonstrated proficiency in generating and executing Air Waybills through the Calogi platform, ensuring accuracy and compliance.• Coordinated transportation arrangements seamlessly to ensure timely delivery of shipments.• Cultivated strong relationships with transport partners to facilitate smooth logistics operations.

1. Updating system Regarding Bills and Invoice.2. Looking after all Perishable Shipments.3. Coordinating with the Airline for the Booking Details and Availability.4. Updating AWBL, Invoicing and coordinating with the customers.5. Executing the Perishable Shipments and passing the Customs Documentation.6. Sending Daily and Monthly reports.

1. Updating system Regarding Shipment and Invoicing.2. Sales Coordination and after Sales Service.3. Warehousing and maintaining the Materials Stock for Various Jobs.4. Maintaining Warehouse stocks and Shipment Storage Details5. Quoting the Customer for Export and Import Enquiries.6. Quoting the Customer for Industrial Lashing and Crating.7. Coordinating with the sales team for shipment booking.8. Coordinating with the port agents for the shipment Arrival.9. Taking Booking and Tele Sales.10. Arranging the labors for different jobs and planning their job routine.11. Arranging Transportation for Shipment Collections and Deliveries.12. Updating BL, Invoicing and coordinating with the customers and destination agents regarding Shipments.13. Providing the B/L and Invoice to the Customer for all Import and Export shipments.14. Preparing the necessary documents for Clearance and Delivery of Shipments.15. Taking Release from the shipping line for Export.16. Coordinating with the destination Agents regarding Clearance and Delivery of the shipments.17. Sending Daily and Monthly reports.18. Handling all Personal Effects Shipment (Relocation, Door to Door and Door to Port), Crating and Lashing.

• B/L and Manifest entries Vessel EDI for Transhipment Vessel• Vessel Handing• Oil Tanker handling• Customs document filing & handling.

• Handling all types of operations related to import and export.• Managing customs documentation for both import and export.• Overseeing ICD (Inland Container Depot) movements.• Preparing and processing import and export documentation.• Filing import and export general manifests.• Monitoring container movements and tracking their positions.