Robotics Process Automation – Insurance Company in Cape Town (South Africa) As Product Owner• Establishing clear goals for each iteration• Overseeing the product backlog • Prioritizing the backlog items• Anticipating client needs proactively• Serving as the primary liaison between business stakeholders and the RPA program team• Assessing product progress at every iteration• Engaging in all agile ceremonies• Guiding the development stages and assisting the… Show more Robotics Process Automation – Insurance Company in Cape Town (South Africa) As Product Owner• Establishing clear goals for each iteration• Overseeing the product backlog • Prioritizing the backlog items• Anticipating client needs proactively• Serving as the primary liaison between business stakeholders and the RPA program team• Assessing product progress at every iteration• Engaging in all agile ceremonies• Guiding the development stages and assisting the team in clarifying requirementsAs Process Analyst• Discovering processes suitable for automation and fostering a robust automation pipeline• Evaluating processes based on feasibility, complexity, and value• Crafting compelling business cases and optimizing business processes through re-engineering• Communicating findings to all stakeholders with clarity and conviction• Prioritizing tasks and ensuring thorough documentation of requirements• Collaborating with the Solution Architect to design the framework• Partnering with the Development and Testing teams to oversee changes• Supporting businesses during UAT and drafting comprehensive deployment checklists• Overseeing changes after deployment and ensuring bot process efficiency post-deployment• Monitoring and comparing the actual benefits realized to those outlined in the business caseAdditional Responsibilities• Coordinating between the production support team, production issues, and the development team to expedite resolutions• Participating in a range of testing phases, including Functional, Integration, System, and User Acceptance Testing, and managing Regression Testing• Reporting weekly on BOT performance, highlighting its success rate to management• Facilitating UAT and communicating the results to project stakeholders• Bridging the Testing team and Test data team, ensuring timely data availability for crafting test cases that cover at least 95% of business scenarios Show less

Robotics Process Automation – Insurance Company in Cape Town (South Africa)• Conducted comprehensive discovery during pre-sales activities, focusing on client perspectives regarding processes, complexities, Full-Time Equivalent (FTE) potentials, and Pilot/POC candidates• Determined optimal RPA business processes and outlined the automation scope through an in-depth feasibility analysis• Selected home-grown workflow applications and mainframe systems for automating client profile… Show more Robotics Process Automation – Insurance Company in Cape Town (South Africa)• Conducted comprehensive discovery during pre-sales activities, focusing on client perspectives regarding processes, complexities, Full-Time Equivalent (FTE) potentials, and Pilot/POC candidates• Determined optimal RPA business processes and outlined the automation scope through an in-depth feasibility analysis• Selected home-grown workflow applications and mainframe systems for automating client profile updates• Computed the Automation quotient, estimated required efforts, and set pricing• Mapped out and modeled the business domain, ensuring a holistic understanding of workflows and technical needs• Delved deep into process analysis, crafting Process Understanding Documents complete with current and future process maps• Formulated functional requirement documents• Specified system requirements and crafted technical design documents, utilizing Automation Anywhere technologies• Collaborated with the development team, providing essential information or addressing potential issues• Formulated and crafted Test Cases• Executed Unit tests on developed robots, ensuring optimal performance and rectifying issues• Facilitated post-deployment support, partnering with the development team on issue resolution• Flagged risks, pinpointed potential 'scope creep', and steered change management alongside the Project Manager• Empowered Change Managers, guiding users through altered process flows and user interfaces• Drafted detailed case studies and compelling business cases• Disseminated insights and knowledge gleaned from POC• Assessed RPA tool capabilities, highlighting their strengths and challenges• Hosted informative sessions on the architecture of the Automation Anywhere RPA tool• Led discussions on the automated process, gathering final approvals from all stakeholders Show less

Robotics Process Automation – Retail Company in United Kingdom • Driven the Project Plan and the daily stand-up meetings from Onsite• Executed Due Diligence, Test Cases, Data Mapping Document with Solution Design document for this complex process• Covered 3 applications and Excel spreadsheet including a legacy application and deployed 3 BOTs• Identified 75 processes for automation, out of which 50 processes were shortlisted• Helped customer to create valid data for… Show more Robotics Process Automation – Retail Company in United Kingdom • Driven the Project Plan and the daily stand-up meetings from Onsite• Executed Due Diligence, Test Cases, Data Mapping Document with Solution Design document for this complex process• Covered 3 applications and Excel spreadsheet including a legacy application and deployed 3 BOTs• Identified 75 processes for automation, out of which 50 processes were shortlisted• Helped customer to create valid data for development, Testing, UAT and the final demo• Client Coordination in Development and UAT phase• Worked with the development team and helped resolve issues or if needed any additional information• Unit and System Integration testing skills• Managed Delivery Post Go-Live, Change Management and Issue resolutions • Optimized the current process post go-live • Identified risks, potential 'scope creep' and change management with the Project Manager • Assisted Change Managers to assist users in process flow and user interface change• Create case study and business case • Explored new opportunities (RPA candidates) in the Finance Shared Service Department • Weekly Demos of the POC to stakeholder CEO, CIO, COO, IT managers, Operation Managers, ETC • Awarded by Customer for successfully completing the Due Diligence Show less

Business Process Management – Manufacturing Group Company US/UK • Managing distinct services including Receivables management, Credit Control, Cash application, Lead to Quote, Order Management, Accounts payable, Reconciliation, Vendor Management and Customer Service processes for US, Canada, and UK regions• Setting up shared service for 6 operating companies covering 35 brands• Setting up robust Governance model to ensure error free process management • Discuss ongoing… Show more Business Process Management – Manufacturing Group Company US/UK • Managing distinct services including Receivables management, Credit Control, Cash application, Lead to Quote, Order Management, Accounts payable, Reconciliation, Vendor Management and Customer Service processes for US, Canada, and UK regions• Setting up shared service for 6 operating companies covering 35 brands• Setting up robust Governance model to ensure error free process management • Discuss ongoing challenges and risks with the business areas• Monitoring the overall functioning of processes, identifying improvement areas • Implementing measures to maximize customer satisfaction level • Implementing Visual board and reporting metrics like, Bowlers charts, QDIP, Pareto analysis, Fishbone analysis and control charts• Overachieving targets & goals for the process and working on maintaining SLA targets • Measure, analyse, report and communicate key performance and operational results against plan/forecast• Support senior management in analysing data and trends to explain variances, drivers and conclusions • Ensuring uniformity in process understanding at client’s and organization’s end • Perform a wide variety of coordination/oversight tasks and change tasks quickly as demands change in order to respond to new priorities • Improving quality of response to customer issues as per set standards • Conducting process reviews to enable strict adherence to process parameters and systems • Identification & elimination of Non -Value Adds within the process for efficient functioning • Interacting with support functions for staffing & scheduling requirements, performance reporting etc• Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity• Process documentation • Documentation with regards to new Business initiation/Business Development (PPT, Word docs, Analysis, Research, Case studies) Show less