Vijay Thakur personal email
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Concise Profile:A proactive product and customer support Engineer (B.E, Elect & Telecom) with over 3 years of experience in Product Support, Customer service, problem solving, with in-depth knowledge of customer support processes. Presently handling a team of 16 customer support - field engineers. Having good communication & presentation skill and an ability to support & sustain a positive work environment that fosters team performance. Work Experience:Over 3 years in Product support experience, with formal Degree in Engineering (B.E, Elect & Telecom).Specialties: billing, computer skills, customer support, delivery, design, english, hindi, inventory management, logistics, management, microsoft office, mis, netscape enterprise server, rcom, reports, sales, sales support, sla, troubleshooting,
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AdministratorSaikripa Traders Aug 2018 - PresentChembur Mumbai
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Channel Sales ManagerTata Docomo Jan 2011 - Present
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Manager - Key Accounts (Corporate Wireless Biz)Reliance Communications Feb 2010 - Present•Acquire the targeted no. of corporate customers in the target period•Achieve the sales revenue target allocated for the defined period•Responsible for periodic achievement of the customer acquisition & revenue targets for the assigned national accounts through a team of Account Executive(s)•Ensure the adherence to the payment collection / outstanding systems & procedures as per company policies•Ensure the maintenance of the prospect cards containing the information as per the defined systems & procedures -
Deputy Manager - Product & Customer SupportReliance Communications Jun 2007 - PresentReporting to Head -Product VAS.Circle - Mumbai.Key - Professional Achievements:Successfully launched BlackBerry services on RCOM (CDMA)Successfully launched Prepaid on BlackBerry services on RCOM (CDMA)Set up of contact center for BlackBerry Support - RCOMSet up of Field Support for BlackBerry - RCOM
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ManagerReliance Infocomm Jun 2007 - Present1. Product Support for BlackBerry2. Provisioning Support3. Vendor Management4. Handling CMO esclations5. Field support for BlackBerry, Pan India6. Contact Center L2 Support7. Responsible for BES and BIS services for Internal and External customers8. Maiantaining MSL at field ASC9. Planning and Execution of BlackBerry Seed units for customer support at field
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Deputy ManagerReliance Communication Jun 2007 - Dec 2010Product & Customer Support (BlackBerry)Reporting to Head - Service Delivery - BlackBerry & Data Cards.Business Head Quarters - Mumbai.
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Product SupportBharti Airtel Ltd Jan 2006 - Jun 2007BlackBerry & Data Card BES server installation & monitoringCustomer query resolutions on all technical aspects of BlackBerry handsets, servicesTrouble shooting and resolutions including Blackberry services provisioning, devices testing and monitoring for corporate customers as per pre defined SLA'sResolution of billing related disputes, queriesSales Support Sales Order booking & processing for BlackBerry and Data card for corporate in coordination with the sales teamCoordinating with corporate office for special tariff approvals Coordination of collections, retentions cases of various corporate between Sales and Customer care functionsMaintaining MIS on query resolutions, sales orders, and seed stock inventory of BlackBerry & Data cards -
IiBharti Airtel Limited Jan 2006 - Jun 2007
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ExecutiveBharti Airtel Ltd (Airtel Enterprise Services) 2005 - 2007
Vijay Thakur Skills
Vijay Thakur Education Details
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TelecomElect -
TelecomElect
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General Education AcademmyEnglish,Hindi,Science,Etc
Frequently Asked Questions about Vijay Thakur
What company does Vijay Thakur work for?
Vijay Thakur works for Tata Docomo
What is Vijay Thakur's role at the current company?
Vijay Thakur's current role is Owner.
What is Vijay Thakur's email address?
Vijay Thakur's email address is wr****@****ail.com
What schools did Vijay Thakur attend?
Vijay Thakur attended Telecom, Telecom, General Education Academmy, North Maharashtra University.
What skills is Vijay Thakur known for?
Vijay Thakur has skills like Mis, Telecommunications, Wireless, Team Management, Troubleshooting, Vas, Key Account Management, Vendor Management, Business Development.
Not the Vijay Thakur you were looking for?
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Vijay Thakur
Mumbai -
Vijay Thakur
Multiple Opening For Fulltime Qa In Milwaukee, Wi (Onsite) . If Interested Please Share Your Resume On Vijay.Kumar@Tekishub.ComNoida2gmail.com, gmail.com -
Vijay Thakur
Delhi, India -
Vijay Thakur
Pmp Certified - Technical Project Manager - Helping Customer To Achieve Automation And Cost Optimization In Cloud And On Prem Environment.New Delhi3accenture.com, gmail.com, gmail.com
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