Vijay Vanathayan Email & Phone Number

Bethesda, Maryland, United States

**Current Projects**- Coordinating collaboration between scientific researchers and the Product Advisory Board (GIS/Networking/Operations) to build a Globus Connect Personal/Server environment for cross-institutional data transfers, enhancing research efficiency and user experience.- Leading an Adobe Sign integration project, ensuring DoD compliance and.

Gaithersburg, Maryland, United States

• Produced over 100 SKUs of unique clothing items, overseeing the entire process from concept to production to distribution.
• Designed advertising graphics and developed a functional online store to showcase products.
• Devised and executed social media marketing campaigns, leveraging platforms such as Instagram and TikTok to build a following of 20K+.
• Achieved approximately 12% ROI within 6 months, demonstrating effective business management and marketing strategies.
• Utilized earnings to donate over $1000 to charitable causes, aligning business success with social impact!

Bethesda, Maryland, United States

• Triaged and resolved the on-site team’s urgent vulnerability travel scan requests, reducing average incident resolution time by 25% while maintaining contract service level agreements (SLAs).
• Managed the lifecycle of incident tickets from end-to-end within ServiceNow, supporting 800+ users by delivering on-site or remote configuration and troubleshooting, for desktops, mobile devices, and printers, SaaS.
• Enhanced cross-laboratory collaboration and productivity by implementing and preparing video conferencing software and VOIP telephone systems for domestic and international meetings.
• Operationalized new user devices by deploying Windows 10/11 and MacOS images via JAMF and configuring NIH standard applications.
• Configured user accounts/OUs and administered group policy in Active Directory (AD), ensuring proper and secure resource allocation.

Gaithersburg, Maryland, United States

• Converted 85% of referrals into evaluations by building rapport with patients and community members over the phone and in person during the check-in/onboarding process.
• Provided direct patient care by safely adjusting exercise equipment, instructing, and monitoring exercise performance and assisting with set up/delivery of therapeutic modalities as prescribed.
• Promoted an efficient patient intake and registration process by preparing relevant paperwork prior to patients’ first visit, verifying benefits, scheduling care plans, and collecting daily payments.
• Maintained tidiness of the clinic, following cleaning and sanitation protocols; ordering and stocking clinic supplies; ensuring equipment is clean and functioning properly.
• Updated prescribed home exercise programs, to facilitate optimal patient progression and collected Patient Reported Outcome assessments to monitor progress over time.

Clarksburg, Maryland, United States

• Reduced monthly reporting cycle time by 30% by supporting the integration of a new financial model designed to provide accurate and timely financial insights for Project Managers.
• Led one major project focused on the development and distribution of autonomous yard trucks; tracking their contracts, invoices, and material costs to develop forecasts and spending plans.
• Utilized MS Excel and Power BI to organize and synthesize large amounts of data for monthly, quarterly, and ad-hoc financial reports (variance analysis, KPIs).
• Optimized business process automation by delivering timely technical support for ERP (Deltek Costpoint), and O365 (SharePoint, Exchange) support tickets via Jira.
• Ensured proper project compliance by administering charge codes to ensure accurate cost allocation and resource usage.
• Provided 99.9% accurate budget reports by collaborating with internal teams such as legal, procurement, IT and accounting to ensure all project charges were up-to-date.

Washington D.C. Metro Area

• Sustained 99% uptime across all systems by leading OS deployment projects (Windows 10, MacOS) to completion, promptly meeting deadlines while servicing 250+ staff and faculty across 4 departments.
• Diagnosed and resolved technical issues for staff/faculty, escalating to UMD Division of IT, if necessary, across 4 departments with 250+ end-users.
• Remediated system vulnerabilities by administering operating system (MacOS, Windows 10/11) and software updates (Box Drive, Adobe Suite) using JAMF.
• Initiated comprehensive customer service and technical training for student employees, enhancing their proficiency in troubleshooting, ticket resolution, and end-user support.
• Maximized incident response efficiency by drafting and finalizing Standard Operating Procedure (SOP) documents to streamline mobile device troubleshooting (Android/iOS).
• Organized departments’ IT resources by documenting and cataloging retired inventory for the Terrapin Trader internal recycling program.

Washington D.C. Metro Area

• Collaborated with the lab PI and post-doctoral researchers to propose, discuss, and refine research ideas.
• Conducted literature reviews used to develop psychological research paper content and also assisted with coordinating data collection.
• Educated study participants regarding the purpose of the lab’s research and procedures.
• Streamlined the participant compensation process by creating a G Suite-driven system for approving participants’ timesheets.