My responsibilities include maintaining strong client relationships, ensuring smooth service delivery, leading my team, resolving issues, driving improvement, managing risks, analyzing performance, collaborating internally, communicating with clients, and managing budgets effectively.

I am overseeing the management and coordination of Microsoft 365 operations across multiple regions or divisions of our organization. I ensure consistent implementation of policies, procedures, and best practices related to M365 usage, security, compliance, and user management on a global scale. I align M365 strategies with our business objectives, drive standardization and efficiency, resolve escalated issues, and foster collaboration among teams across different geographic locations. Additionally, I lead initiatives to assess and adopt new M365 technologies and features to keep us at the forefront of digital productivity and innovation.

Responsible for Managing Office 365, Azure, Azure/O365 Security. working closely with vendors to ensure smooth operations.Strategic planning of Technical Designs and RACI directly with the clients. Implement, monitor and handover Office 365 for Enterprises and large businesses.

 Technical consultation to organizations – Office 365/Azure/AAD connect/ ADFS/Messaging.  Managing overall delivery of the Projects with end to end transitioning. Provides the innovative insights and technical expertise required to define, shape, design, and cost-out winning multi-country solutions Establishes credibility with the customer (e.g., technical credibility, global deployment expertise) Addresses unique factors that need to be considered in the proposed solution design Crafts solutions that respond to customer business and financial requirements, using both standard and custom design architectures Validates solutions with delivery to ensure delivery readiness Writes technical / solution content (e.g., RFP responses, SOWs, SLAs, contract technical schedules, business cases) Participates in customer and internal presentations to advance solutions Collaborates, communicates with, and navigates effectively across internal functions, BUs, and virtual teams My current focus is to lead practice for Office 365 & Azure where I am working closely with clients, channel partners,Accenture & Avanade Global teams for transitioning new clients and designing the solution. Creating and leading offering for clients, selling offering and driving continuous innovation and automation in practice. Strong relationship management skills with ability to work with customers, executive and technical teams across organizations Strategic planning of Technical Designs and RACI directly with the clients. Implement, monitor and handover Office 365 for Enterprises and large businesses.  Delivering robust solutions as standalone products or as combination of Exchange Online, Skype for Business Online, SharePoint Online, Yammer and Office Suite as a part of Office 365 suite. Support to ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management.

 Providing technical consultation to SMBs – Cloud. Communicate with Cloud customers on technical & administrative issues via email, telephone, LiveMeeting and other means of electronic communication to troubleshoot the technical problems and front-end the administrative problems. Implement and administer Office 365 for Enterprises and businesses.  Implement and manage Exchange Online and Lync Online, as a part of Office 365 suite. Providing Cloud Backup Solutions such as SkyDrive Pro. Configure Exchange, Lync, & SharePoint environment for End-User Computing. Solving L2 technical cases – emailing, messaging, collaboration & OS troubleshooting. Firsthand experience of Microsoft Cloud and related technologies gaining expertise. Outlook troubleshooting on Windows and MAC Enterprise email compliance- Journaling, Archiving, org. wide mail flow control, mail protection