- Responsible for developing enterprise application and drive overall end to end project delivery- Provide leadership to three different teams spanning 52 members - Run the innovation wing to nurture new product ideas and development - Team hiring, mentoring, retention and re-org as necessary - Strategize processes for effective development and deployment of product - Provide technical directions to the team to improve performance, efficiency of products/solutions -… Show more - Responsible for developing enterprise application and drive overall end to end project delivery- Provide leadership to three different teams spanning 52 members - Run the innovation wing to nurture new product ideas and development - Team hiring, mentoring, retention and re-org as necessary - Strategize processes for effective development and deployment of product - Provide technical directions to the team to improve performance, efficiency of products/solutions - Design and drive processes for betterment of Metris like CSAT, Regression, Productivity and Employee satisfaction - Supervising performance appraisals for Sr Dev Managers, DevOPs leads, tech-leads and Engineers - Be part of India leadership and drive processes changes and strategies to achieve common goal - Responsible for Sustaining Engineering projects and Maintenance releases- Implemented CI/CD process for better quality and faster deployment turnaround- Process changes to reduce the deployment/upgrade time from 12 hours to less than an hour- Introduced parallel deployments, N-1 servers to reduce overall downtime and effective rollback Show less

• Built a high-performance Engineering/Support team from ground up for managing a new API business line. This team was built to help customers embrace our platform • Key in getting the resources like Developer Portal, documentation etc for these clients• Implemented premium Support programs for customers who needed aggressive SLAs• Attained 60% gain in resolution time by improving processes, embracing new tools and re-organization• Played key role in improving the Net Promoter… Show more • Built a high-performance Engineering/Support team from ground up for managing a new API business line. This team was built to help customers embrace our platform • Key in getting the resources like Developer Portal, documentation etc for these clients• Implemented premium Support programs for customers who needed aggressive SLAs• Attained 60% gain in resolution time by improving processes, embracing new tools and re-organization• Played key role in improving the Net Promoter Score(NPS) from -52 to -8 and CSAT to increase from 78% to 92%• Pivotally undertook initiatives such as tech talks, Wall of fame, spot awards, special extra referral bonus to ensure that network Management was in place• Organized hackathons (Internal and External) to bring in innovative ideas from the developer mass and innovative minds• Facilitated establishments of the processes for smooth on boarding of the API customers right from pre-sales to post-production• Ensuring effective maintenance of P&L for the department and was part of India Management team Show less

Managing team of Technical Account managers Responsible for CSATResponsible for uptime, work closely with operations and other teamsParticipate on outage and P0 calls for quicker turnaround of outagesHosting and presenting status calls with senior managementIncident and problem management

• Developed and implemented Microsoft Security guidance website hosted purely from our data center that was used for security advice for enterprise Microsoft customers• Responsible for in house software development • Implemented Knowledge base tools, Intranet using ASP and MS-SQL• Headed the training division and implemented new ways of classroom training, evaluations etc to ensure the new recruits are trained and certified for the job requirements• Took role as a technology… Show more • Developed and implemented Microsoft Security guidance website hosted purely from our data center that was used for security advice for enterprise Microsoft customers• Responsible for in house software development • Implemented Knowledge base tools, Intranet using ASP and MS-SQL• Headed the training division and implemented new ways of classroom training, evaluations etc to ensure the new recruits are trained and certified for the job requirements• Took role as a technology transition leader to ensure the projects gets transitioned smooth Show less

• Responsible for System and network Maintenance• Maintained three different locations both physical and in house• Implemented Proxy services, Email servers etc for effective distribution and communication• Implemented tunnels and VPN connectivity across locations• Support software requirements for Engineering team developing Realtime solutions for defence

Responsible for developing Engineering projects using Visual Basic, Java, Oracle and Crystal Reports. I was also responsible for the system and network maintenance as well where I embraced low cost Linux systems during those days for all kinds of server activities like file server, proxy, authentication etc