Sr. Manager - Projects
Currently working as a Production Support Manager (3L) in Walgreens - Pharmacy area. Handling Incident Management, Problem Management, Change Management. Good amount of experience in handling P1/P2 incidents and bring it to resolution in a quicker way by coordinating with multiple teams including infra teams. Implemented various Continuous Service Improvement/Value Adds/Automation Ideas which improved the support team's work resolution duration and system stability/availability. Suggested process improvement to avoid the major incidents (P1/P2) and take proactive measures to improve the MTTR/MTBF.