Operations Managment and Service Delivery - National Automated Clearing House (NACH) & Cheque Truncations System (CTS)

The Grindlays Migration Program is a USD 22 Mio project which migrated Grind lays Bankfrom its current operations & technology platforms to Standard Chartered Bank's basicplatforms. I am responsible for the following with regard to the Integration of the bank:Job Profile:Liaising with multi-cultural teams - ANZ-IS in Australia, ANZ-IT in India, various business units in both banks, software developers in Hong Kong, India, Malaysia and… Show more The Grindlays Migration Program is a USD 22 Mio project which migrated Grind lays Bankfrom its current operations & technology platforms to Standard Chartered Bank's basicplatforms. I am responsible for the following with regard to the Integration of the bank:Job Profile:Liaising with multi-cultural teams - ANZ-IS in Australia, ANZ-IT in India, various business units in both banks, software developers in Hong Kong, India, Malaysia and SingaporeMonitoring the Conversion testing cyclesOverall delivery of a single integrated businessAlignment and re-engineering of the operations structure and processesSystems and operational gap analysis, change specification, data mapping & system migrationBusiness Simulation and Post implementation support.Achievements: Integration testing SAT/CAT/UAT was carried out for Cards, Assets & Liabilitieswithin the stipulated time and migration done successfully.Implementation Manager for transitionsConducted Dress Rehearsal successfully. Show less

Directing, controlling and coordinating all activities relating to the assessment ofcredit card applications to ensure the quality of debit portfolio is maintained at superior levels. Job Profile:Timely & accurate processing of applications in the regionEnsuring compliance to Bank policies & regulationsTraining/developing & monitoring external agentsCredit Card application and transaction processing using CCMS / CARDPAC / VPLUS Tracking… Show more Directing, controlling and coordinating all activities relating to the assessment ofcredit card applications to ensure the quality of debit portfolio is maintained at superior levels. Job Profile:Timely & accurate processing of applications in the regionEnsuring compliance to Bank policies & regulationsTraining/developing & monitoring external agentsCredit Card application and transaction processing using CCMS / CARDPAC / VPLUS Tracking delinquent card account holders.New application screening and processing Credit AdministrationAuthorizationsMerchant sales transactional processing Handling Merchant and Customer queriesCoordinating project implementation and rollout activities. This required involvement in certain design aspects, planning for installation / implementations and working out additional support requirements.Achievements: Generated and provided Statistical information to management in time using SQL in Cards databaseCustomer address labels generated using mail merge for sales promotion campaignImplemented Centralized Data CenterRolled out Intranet Web PageImplemented HelpdeskInstalled offsite ATM's Show less