● Resolving ticket issues related to Windows, Microsoft applications, Network.● AD administration.● Netgear Ready NAS administration, ESET endpoint security protection administration.● Network administration, Manageable switch basic configuration.● Basic firewall administration Sophos XG.● SSL_VPN and Site-to Site_VPN Troubleshooting.● Microsoft Office 365 administration.● Bitlocker encryption and Email encryption certificate configuration.● ESXi installation and configuration. Key Skill: MS Server 2012, Windows OS, OTRS Ticketing tool, Office365, ESET Endpoint Security, Nagios monitoring tool, Netgear Ready NAS 516. HP Procurve range Switches, Sophos XG firewall,ESXi

* Handled L1/L2 support of LAN and WAN issues for the company.* Trouble shooting of computer hardware and network components.* Supported help desks to serve the needs of 1000+ employees.* Installing & Troubleshooting VMware. * Creating and Managing users account is Active Directory.* Repair, configuration and troubleshooting connectivity issues for local and remote networks, SSL VPN connectivity.* Remote monitoring, troubleshooting of client IT-Infrastructure-Includes (Desktop, servers, switches and routers).

* Handled L1support of LAN and WAN issues for the company.* Supported help desks to serve the needs of 1000+ employees.* Installing & Troubleshooting of Windows XP/ 7/10 Operating Systems.* Mail configuration both Encryption and Non Encryption and troubleshooting issues.* Bit locker configurations.

* Both Windows and Linux OS installation & troubleshooting.* Mail configuration both Encryption and Non Encryption and troubleshooting issues.* Bit locker configurations.* Completing all day to day activities and attending all L1 supports issues.* Desktop, Laptop & Printer Hardware issues both warranty and AMC, raising the SR to OEM/Vendor and follow up till the activity competition.* User's laptop allocation and desktop allocation .