Vijayaragavan Venkatarathinam Email & Phone Number

Chennai, Tn, In

San Mateo, California, Us

I manage a team of 60+ engineers in building the AI-first, best-in-class customer data platform and unified data hub for all Freshworks products. I partner with several engineering managers, senior EMs, product managers, principal engineers, and staff architects to define the strategy and execute the vision of Freshworks Neo platforms. I have hands-on experience in building several foundational platforms from the ground up, such as 1. Conversational Hybrid Search with RAG2. Enterprise search by federating data from connectors3. Data intelligence platform that lets customers converse with your data in natural language leveraging Gen AI and unique knowledge graph4. Data collection5. Unified 360-degree Customer Profile 6. Integration platform as a service7. Custom entities, aka Lego blocks8. Segmentation/Activation platform9. Filter store10. Audit log platform11. Conversational Hub

San Mateo, California, Us

Managed 8 platform teams with ~50 people as an acting director in building the customer data platform for Freshworks1. Data collection2. Unified 360-degree Customer Profile 3. Integration platform as a service4. Custom entities, aka Lego blocks5. Segmentation/Activation platform6. Audit log platform7. Conversational Hub

San Mateo, California, Us

Led the engineering team in launching Freshworks CRM/Freshsales suite in record time by ideating and coordinating across several products and platforms in Freshworks.

San Mateo, California, Us

* Managed a ~40 member team of high performing engineers. I was part of core engineering leadership of the product - Freshsales.* Effectively executed responsibilities in people, product and process areas* Partnered with the product team in defining and executing a global roadmap with a consistent ~80% say-do ratio with quality deliveries and strong customer focus.* Top-rated manager in Freshworks consistently for all the years based on employee engagement surveys and performance review.* Implemented Agile and led the transformation from front for all the 9 squads in the team.* Responsible for security and compliance of the product - Freshsales. I partnered with the internal security team and external security companies.* Championed by creating the first customer onboarding team of Freshworks that professionally onboarded customers at scale. This was then expanded to all products and a new org was created to take it to the next level.* I have led engineering productivity initiatives. * Architected and led the effort in building native, deep integrations with other products through an integration platform as a service(iPaaS).

San Mateo, California, Us

* Founding engineer and architect of Freshsales, the CRM product of Freshworks.* US patent: US11348149B2 for “System and Method for identification and prediction of positive business leads through lead scoring”.* Responsible for the architecture of Contact management, Rest APIs, lead scoring, Filter store, customisation and extension of business objects, integrations with external products, analytics etc

San Mateo, California, Us

As a Full-stack Developer, I along with 2 other full-stack developers built the Freshsales product from the ground up. I participated in ideation and development. Consider it as a startup within a startup.

I ran the pre-accelerator programme at The Startup Centre. I helped startups build their product from inception and did outreach activities for The Startup Centre.

I was the executive head of the start-up with responsibility of managing and executing day to day strategic operations of CrawlFish, besides having founded and developed the product and business.CrawlFish is a price comparison service which enables the customer to find, explore, compare prices of products and discover best deals from retailers in cities across India and online shopping portals thereby assisting customer in making a well-informed purchase decision. It is also a location based price search engine, where people can find price of a product from a physical store in their locality.

Bangalore, Karnataka, In

1. Finacle – Service Tester FrameworkFinacle core banking is a comprehensive, integrated, yet modular and agile business solution from Infosys, addressing all the core needs of banks, in easy-to-configure modules.Roles and Responsibilities: Recording test cases and test scripts and defect fixing for back-end service functionalities.2. iPhone Application DevelopmentI was part of a three member development team, which was instrumental in developing a first of its kind iPhone application. The application acts as a clinical decision support resource that leverages evidence-based medical information to deliver answers that are trusted, quick and accessible anytime, anywhere.Roles and Responsibilities: Requirement Analysis, Application development and deployment, Production Support.Awards: A spot award for making significant contributions to the project and delivering multiple assignments successfully.3. Mobile application verification and validationRoles and Responsibilities: Developing test scripts, Multi-Platform mobile application verification and validation, detailed research and feasibility study on mobile application test automation.Publications: Submitted and won first place for a white paper on mobile application test automation.