Vijayaraghavan Gopalakrishnan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

✓ As the Product Owner led a digital transformation project for implementing a next-gen electronic payment platform – eDirham, for the UAE government.✓ Collaborate with various stakeholders to develop vision, strategy, and roadmap for product development.✓ Act as the products and solutions advisor for the bespoke portals, ESB integration platform and Business Intelligence & Analytics platform that provide services and integration to all 15 functional modules of the payment platform.✓ Defined TO-BE processes for the electronic bank guarantee portal launched for leading banks to improve transaction volumes.✓ Present to the management about key data metrics and insights on product performance and value realization.Achievements: Successfully built and delivered 2 bespoke products that have enhanced the business operations. Achieved improvement in transaction volumes by 50%, successfully implementing appropriate process design.

Chennai Area, India

✓ Worked with Standard Chartered Bank (SCB) for the retail customer real-time on-boarding project.✓ Succeeded in efficiently guiding the development teams through transition from waterfall to agile development.✓ Partnered with technical development teams on gap analysis and system design and prioritization of critical components of the deployments and implemented key features for the retail banking customer onboarding platform by liaising with the Subject Matter Experts.

Chennai, Tamil Nadu, India

✓ Executed projects for clients from Banking (Omni-channel Banking/Private Banking) & Insurance domains.✓ Citibank Corporate Banking Technology in Japan:o Led process enhancement reviews, providing leadership on project scope definition and prioritization which align to business needs and goals.o Managed product development and defined future roadmap for corporate banking systems, from planning to implementation by collaborating with cross-functional teams, including technology, business leadership, customer support, and vendors.✓ Conceptualized an omnichannel banking platform (for Chase Bank, Kenya) and re-engineered business processes for a private-banking FX trade application (for Societe Generale) by adopting the Agile Scrum framework.✓ Implemented an online customer portal for Guardian Life Insurance company to improve customer service and user experience.

Chennai

✓ Led the payments & direct-debit modules delivery for Citibank’s CitiDirect platform (corporate banking portal), for various countries through different release versions.✓ Directed multiple project deliveries including coordination with all stakeholders (client business teams, technical teams, senior management, and external suppliers).

Bangalore

✓ Engaged in the Banking Practice group to guide the cross-functional teams through requirements management, documentation and change management for the integration of Trade Finance applications of Deutsche Bank, in the Asia region.

Bangalore

Worked for Western Europe-Customized Delivery Team- Banking Products Division. Handled the implementation of customizations required in the FLEXCUBE Core Banking modules related to the SEPA (Single Euro Payment Area) enhancements for leading European banks.

Chennai Area, India

Worked in Trade Finance department of the International Operation Centre of American Express Bank at Chennai. Led a team of seven members in the USD & EUR reimbursement payments team. Conducted training sessions for the team members on best practices to process reimbursement claims efficiently.

Chennai Area, India

Worked for Global Trade Advisory of ABN AMRO Bank and led a four-member Export Letters of Credit Advising Team, that processed export letters of credit transactions in accordance with the applicable procedures, service standards and operational instructions. Introduced changes which improved efficiency and reduced revenue loss due to operational errors.

Post Graduate Program In Business Analysis, Business Analytics

1. Certified Business Analysis Professional (CBAP®) 2. Business Analytics with Excel 3. Tableau Training 4. Data Analysis with Python 5..

Executive Mba, 95.63%

Core Courses: 1 Accounting 2 Markets & Economies 3 Data and Decisions 4 Operations Management 5 Leading Organizations 6 Marketing &.

Bachelor Of Engineering (B.E.), Computer Science