Vijaya Thimmanoor Email and Phone Number
Vijaya Thimmanoor work email
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Vijaya Thimmanoor personal email
With over 6 years of work experience, I am seeking roles in business/tech operations, data analytics, and digital transformation. My Master’s in Information Science, specializing in Digital Transformation and Tech Entrepreneurship complements my industry experience, giving me a solid foundation of technical and strategic skills.During my time at Apple, I focused on optimizing workflows and enhancing data accuracy within the Siri data operations team, utilizing SQL and Tableau to improve data quality and AI model performance. Previously at Uber, I scaled operations and resolved customer issues through root cause analysis, resulting in improved service response times. My startup experience further sharpened my project management and operational excellence skills. I am currently a Graduate Teaching Assistant at VU Amsterdam.Industries: Technology, PaaS (UberEats), E-commerce Technical Skills:• Data & Business Analysis• Operational Efficiency • Growth Strategy• Project Management• Process Improvement• Planning & Reporting• NLP (Natural Language Processing)• Machine Learning (Regression, Classification)• Python, SQL, Tableau, ExcelKey Competencies:• Strategic Thinking• Leadership• Customer Focus• Change Management • Stakeholder Management• Learning & Development• Policy Development• Conflict Resolution• Delegation• EmpathyBeyond work, I enjoy reading, playing table and lawn tennis, meditating, traveling, food & recipe creation, exploring technology & business, and creative writing.🌟Here on LinkedIn, I share content on Growth Strategy, Digital Transformation, Leadership, Data Analytics & AI, and my professional journey🌟
Vrije Universiteit Amsterdam (Vu Amsterdam)
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Graduate Teaching AssistantVrije Universiteit Amsterdam (Vu Amsterdam) Sep 2024 - PresentAmsterdam Area• Mentored students on complex topics in Digitalization & Sustainability and Digital Architecture. Facilitating a deeper understanding of key digital transformation strategies and; principles of designing scalable, secure, and adaptable digital systems that align with business goals.• Analyzed student performance and feedback to provide data-driven recommendations for improving course effectiveness and engagement. -
Senior Data Operations AnalystApple Jan 2022 - Aug 2023India• Worked with Apple's AI/ML Data Operations division, contributing to high-impact projects for the USA and Australia, including LLM, Large Visual Model, Human Evaluation, Entity Tagging, Query Rewrite, and Punctuation Annotation.• Led and developed a 20-member team, ensuring quality control and fostering professional growth through structured training, coaching, performance evaluations, and mentoring initiatives.• Drove team efficiency by establishing clear operational goals and expectations, enhancing productivity, monitoring quality metrics, and serving as a key liaison between the team and upper management to address challenges and achieve objectives.• Identified and implemented automation solutions and process improvements using lean methodologies, significantly streamlining workflows.• Led the enhancement of an annotation tool, achieving over 100 hours of manual labor saved each month, which improved overall team efficiency.• Developed expertise in Root Cause Analysis (RCA) techniques to promptly identify and resolve operational issues, contributing to the formulation of effective policies and guidelines.• Utilized SQL, Tableau, and other analytics tools to conduct in-depth analyses of team performance data, uncovering error trends that resulted in a 30% reduction in errors and substantial enhancements in Siri’s ML processes.• Managed BQ for a team of 5-10 members, creating tailored coaching plans and delivering ongoing feedback, leading to an 80% improvement in performance within three months. -
Data Operations AnalystApple Jan 2021 - Dec 2021India• Evaluated user-generated AI data entries to ensure accuracy and consistency, while enhancing Siri’s speech recognition with NLP to improve user experience.• Served as a regional point-of-contact and collaborated with Data Moderation and Engineering teams from USA, Australia and Ireland on diverse projects aimed at improving and advancing product development (Siri, Vision Pro, Apple Watch).• Created training sets for machine learning models using 500+ structured and unstructured data samples. Identified and fixed 1000+ instances of incorrect and inconsistent data.• Developed, launched and scaled "Skill Up" and "A Grade A Day" site wide programs, successfully bridging critical skill gaps for team members leading to 12% better quality output.
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Growth ExecutiveFresh Prints May 2020 - Dec 2020India• Held the position in the Marketing team, working closely with the Director to drive strategic initiatives and achieve targeted growth objectives.• Role focused on optimizing marketing processes and technologies, managing lead flow, and analyzing marketing performance data to drive conversions and enhance customer experience. • Conducted market research and identify new opportunities. Implemented keyword research and SEO guidelines to optimize content on social.• Managed a 15-member team in producing marketing materials, overseeing quality, and managing team schedules. Provided training and guidance to enhance performance and productivity. -
Senior Business Operations SpecialistUber May 2018 - Mar 2020India• Conducted comprehensive analyses of customer feedback and agent performance data across Uber Eats social channels, identifying key drivers of satisfaction and areas for process improvement.• Scaled the social media support team to support business initiatives, achieving a 15% reduction in average response times.• Collaborated with cross-functional teams to design and implement process improvement initiatives, enhancing SLA performance and operational efficiency.• Led root cause investigations of customer issues, developing data-driven recommendations to address recurring problems and strengthen brand reputation.• Analysed activity data from eaters, delivery partners, and restaurants to identify potential fraud, escalating suspicious cases to the manual fraud team (MFI) to ensure marketplace safety.• Analysed safety incidents data, identifying key factors and escalating critical cases to the Incident Response Team (IRT) for resolution of high-priority issues.• Regularly reported key insights and performance trends to the Head of Uber Eats India & South Asia, supporting strategic decision-making and year-over-year performance improvements.• Provided actionable, data-driven recommendations for new marketplace opportunities based on customer feedback and market trends. -
Community Operations SpecialistUber Oct 2017 - Apr 2018India• Monitored, tracked, and reported key operational metrics for Uber Eats, ensuring smooth processes from order acceptance to delivery.• Mitigated feature outages and supervised vendor team performance to ensure restaurant partner compliance with regulations, minimizing downtime and disruptions.• Managed and maintained operational processes and documentation for in-house teams, streamlining workflows and enhancing efficiency.• Developed clear, solution-oriented content for BPO teams, improving response quality and adherence to company policies.
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Team LeaderAiesec 2015 - 2016India• Led the Talent Acquisition and Outgoing Exchange Division, overseeing recruitment, onboarding, and training of new members, ensuring smooth integration into the organization.• Conducted monthly team meetings to discuss operational strategies, set quarterly goals, and monitor team progress toward achieving objectives.• Delegated tasks, provided mentorship, and guided interns throughout their exchange experience, fostering professional development and improving team performance.
Vijaya Thimmanoor Skills
Vijaya Thimmanoor Education Details
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Information Science/Studies -
Information Technology -
Mathematics, Physics, Computer Science
Frequently Asked Questions about Vijaya Thimmanoor
What company does Vijaya Thimmanoor work for?
Vijaya Thimmanoor works for Vrije Universiteit Amsterdam (Vu Amsterdam)
What is Vijaya Thimmanoor's role at the current company?
Vijaya Thimmanoor's current role is Business Operations & Data Insights Specialist | Uber & Apple Alum | Skilled in Process Optimization, Data-Driven Decision Making, and Sustainable Digital Strategy.
What is Vijaya Thimmanoor's email address?
Vijaya Thimmanoor's email address is vi****@****nts.com
What schools did Vijaya Thimmanoor attend?
Vijaya Thimmanoor attended Vrije Universiteit Amsterdam (Vu Amsterdam), University Of Amsterdam, University Of Madras, Osmania University.
What skills is Vijaya Thimmanoor known for?
Vijaya Thimmanoor has skills like Leadership, Team Building, Public Speaking, Content Management, Speed Reading, Google Sheets, Market Research, Team Leadership, Microsoft Office, Microsoft Word, Marketing, Event Management.
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