Vijay Dabas Email and Phone Number

- Managing operation of a sales team and driving desired outcomes with MoM growth.- Leading team size of 25+ ops, manpower calculation, recruitment, training & grooming.- Managing PnL, project health & growth, adding new segments to the current project.- Reaching to a monthly GMV of 4cr with net earnings of 30 lacs.- Created a runtime dashboard to monitor team performance.- Defined SOP’s for all the day to day activities and smooth operations- Coordination with all stakeholders & cross functions for day to day operations.- Daily, Weekly, Monthly reporting to all stakeholders & top mgmt to monitor project health.- Data Analysis of different parameters to find trend & drive meaningful inferences. - Market analysis based on various products & competitors.Initiatives were taken:- Run an experiment to increase L2C% by prioritizing & analyzing funnel combinations. Achieved 2% hike in L2C on the lower funnel. - Experimented on the unexplored funnel of the company and achieved 500 bookings within 10 months. Now, contributing - 15% to the overall monthly booking of the company.- Set up a customer delight team with an aim to increase repeat & referral customers with zero marketing cost. Achieved 15% customers as repeat & 10% as the referral from the funnel penetrated by the team lead by me.- Rolled out a project to charge 3% extra commission on better quality leads, earned 4 lacs NE with this project.

• Responsible for operation/account of International DMC’s, Travel Agents/Experts, from on- boarding till they start growing. • Ensuring Customer Experience by resolving conflicts and handling trip related responsibilities.• Maintaining Relationship, Managing Performance, Maintaining P&L, Growth, Quality Retention, Daily Operations, and Uncertainties.• Maintaining Weekly and Monthly reports to improve efficiency in the processes.• Coordination with Marketing and B2B teams to optimize the demand generated and supply on- boarded by understanding the trends and dynamics of the market.

Maintaining relationship with travel agents and responsible for agents’ growth at TravelTriangle Ensuring quality of customer experience for travelers by resolving conflicts & handling trip related responsibilitiesMaintaining reports for daily activities and analyzing data to find solutions to improve efficiency in the processesAssure quality training of new travel agents on TravelTriangle platform in order to familiarize them with our systems leading to efficient functioning and target deliveryMentoring fellow team members and work with collaboratively to ensure destination’s overall growth.

Handling Customer's Queries Regarding Destination & Packages.Selling International & Domestic Holiday Packages.Post Sales Services -Booking Hotel, Transportation, Sightseeing Services and issuing Vouchers to Customers. On Trip Sync With Customer & Vendors For Smooth Experience.