Vijay Jayadev Email & Phone Number

London, England, Gb

Bellingham, London, United Kingdom

Key Responsibilities:-->Operational Management: Oversee daily operations to ensure smooth and efficient service delivery, including handling escalations and resolving customer complaints.-->Compliance and Standards: Ensure adherence to company policies, procedures, and regulatory requirements, maintaining high standards of service and compliance.-->Reporting and Feedback: Prepare regular reports on customer service performance and provide feedback to senior management for strategic decision-making.-->Problem Resolution: Identify and resolve complex customer issues, providing solutions that align with company policies and enhance customer satisfaction.Skill Demonstration:-->Compliance and Standards Maintenance: Ensured compliance with company policies and industry regulations through regular audits and training sessions.-->Cross-Department Collaboration: Collaborated with the marketing and product development teams to launch a new loyalty program and increase customer retention.-->Problem-Solving: Resolved high-profile customer complaints, turning potential losses into retention opportunities and achieving high resolution satisfaction.

Bengaluru, Karnataka, India

Key Responsibilities:-->Infrastructure Management: Managed day-to-day operations of data center infrastructure including servers, storage devices, networking equipment, and power systems.-->Fault Diagnosis and Resolution: Diagnosed and resolved hardware and software faults promptly to minimize downtime and ensure maximum uptime.-->Vendor Management: Collaborated with vendors for equipment procurement, maintenance contracts, and service-level agreements (SLAs).Skills Demonstrated:-->Technical Proficiency: Proficient in managing Windows and Linux server environments, Cisco networking equipment, and storage area networks (SAN).Problem-Solving: Strong analytical skills with a proven ability to troubleshoot complex issues and find effective solutions.-->Team Collaboration: Collaborated effectively with cross-functional teams including IT operations, facilities management, and security teams.-->Documentation: Maintained comprehensive documentation of data center procedures, configurations, and incident reports.

Bengaluru, Karnataka, India

Key Responsibilities:-->Server Management: Configured, deployed, and maintained servers, ensuring optimal performance and reliability.-->System Monitoring: Monitored system performance, conducted regular maintenance, and implemented upgrades.-->Technical Support: Provided technical support to users, troubleshooting and resolving issues promptly.-->Security Protocols: Implemented security protocols and conducted vulnerability assessments.Skill Demonstration:-->Server Management Expertise: Demonstrated ability to effectively manage and maintain server infrastructure.-->User Support Efficiency: Provided efficient and effective technical support to a large user base.Proactive Monitoring: Showcased proactive system monitoring and maintenance capabilities.-->Security Awareness: Implemented strong security measures and conducted thorough vulnerability assessments.

Master'S Degree, Computer Science, Distinction

Course Work: Penetration Testing System Administration and Security Cyber Security Network and Internet Technology and Design Network.

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Intermidiatory, Pcmb, 86%