Currently leading the India operations and working with multiple clients address the requirements of the various customers . The role encompasses the Projects delivery , Managing SOWs and variety of staffing solutions. Annual revenue responsibility exceeds 20 Million USD. Business operations with respect to day to day operations plays a critical role in my KRA. Some of the Responsibilities include : Managing operations in India Revenue , P&L management Technical Services and Solutions Delivery People managementManaging customer delight

Top 10 India-based global IT services company with 1.14 Bn USD revenues Head Global Services Delivery with a revenue of 115 Mn USD. Oversee a global team of 2300 across multiple verticals. Lead Practice, Business Development and Delivery Transformation using Automation. Converged operations and launched Shared Services. Responsible for Operations excellence, CSAT, Process Implementation, Compliance and overall Productivity Improvements and Automation. KEY ACCOMPLISHMENTS : GROWING DIGITAL, CLOUD AND AUTOMATION BUSINESS• Managed Global Delivery operations with P&L responsibility. Delivered Revenue targets and achieved more than 114 Mn USD in revenues with PAT in line with plan.Increased overall digital revenues by 35 %. • Contributed new sales in the form of Digital IT Operations, Cloud Services and Automation initiatives. Launched Shared Services on this platform• Launched and Supported Cloud based offerings. Exclusive offerings and capability created for Azure, Amazon cloud, Assessment, Migration, Operations and Integrations. • Created customer offering for Private cloud, Public cloud and Hybrid cloud operations with total operations management including security of applications, provisioning and billing subsystems.• Reduced Cost of delivery by creating Converged operation, Digital IT Operation Platform and Automation. Deployed Mosaic tool in day to day operations and increased YOY productivity.• Launched CMMI Level 5 Services Certification progress for infrastructure services (in progress).Awards and Recognitions: • Acknowledged by CEO and COO for recovering complex programs of Service Now and various transitions that were completed successfully. • Recognized for recovering KBR Project operation in record time in 2017.

Headed Delivery Excellence for ITO and BPO operations and covered approx. 4000 people in delivery operations. Oversaw green delivery operations, Operations Excellence, CSAT, Process Implementation, Compliance and Productivity Improvements via Automation. Led multiple engagements including Infrastructure services projects as well as BPO engagements. Managed a team of over 25 Quality analysts.KEY ACCOMPLISHMENTS• Led Service Delivery operations for UK. Oversaw Steady state operations of VW and Bentley Motors• Enhanced process efficiency via Robotic Process Automation (RPA) in BPO operations.• Demonstrated RPA use cases to Infrastructure Technology customer using the Arago Tool.• Delivered cost control using Lean practices across BPO and Infrastructure operations.• Successfully achieved the CMMI Level 5 certification for the ITO operations and renewal of ISO 9001:2015 certification. Awards and Recognitions :• Recognized for CMMI Certification completion in 2015.• Building the Shared Services Platform and Arago ( RPA) tool for deploying it in production.• Managing transition toll gates and maintaining a green dashboard for the Infrastructure services.

Most recently managed the Role of Business Head – Enterprise tools , Expanded Global Command Center capability with respect to Integration, Automation and Analytics. Integrated Digital IT operations Platform with different verticals in Infrastructure services verticals including BFSI, Retail, Transport, Consumer Goods, Government & Hi-Tech customers. Took over mission-critical projects under direct super vision , solved complex project issues.KEY ACCOMPLISHMENTS • Over all managed a revenue of 155 Mn USD on tools , licenses , services and implementations.• Lead transformation in global Delivery operations and integrated it with Digital IT Operation Platform.• Built and enhanced the Global Delivery (Digital IT Operations) Platform to promote Shared Services & reduce the cost of delivery. • Introduced Automation. Achieved Convergence of operation by Consolidating and Colocating.• Onboarded new & existing programs on Digital ITOPs Platform. • Built & deployed Service Catalogue , security structure and Analytics features .• Created provisions for Business Service Management and provided unified view for a CIO.• Developed new offerings. Created architecting & System integration capability to implement tools.Awards and Recognitions :• Recognized for Integrating the fragmented Tools Team .• Built a strong network OEM suppliers and Partners for capability .• Reduced the noise level across all verticals on Tools support quality ,

At Wipro Technologies I lead multiple roles Most recently managed the Role of Global delivery head and managed delivery operations Retail , Technology , Media and Services vertical . I was responsible for more than 50 accounts with multiple contracts and ensured renewal of services on YOY basis and managed CSAT and Delivery operations.KEY ACCOMPLISHMENTS :• Led revenues of 120 Mn USD with approx 2000 people in delivery operations as Delivery Head.• Subsequently managed Business Head role for Tools & dealt with Products, licenses & implementations worth 155 Mn USD both for Run ( Steady State ) and Build ( System Integration) opportunities. • Achieved YOY growth of over 31%. Enhanced relationships with partners Expanded foot print of Digital Delivery Operations and GCC.• Handled complex and high profile projects like Dubai e-Government and Qatar Petroleum giving Brand Wipro a major recognition in the Middle East. Qatar & Saudi Arabia and opened up leads.• Oversaw digital online trading operations (paperless operations) for the Delhi Stock Exchange. Successfully managed trading, pre-opening, live trading and close out sessions and settlements. Managed stakeholder relationships with Board of directors, SEBI and other leaders.Awards and Recognitions :• Front Runner Award for completing Qatar Petroleum Consulting Assignment, ahead of schedule in 2004.• Best Program Manager Award for Managing Delhi Stock Exchange in 1999 Recognized for completing and launching the Carry forward System in Delhi Stock Exchange.• Best Project Manager Award managing customs project in 1997• Best Project Manager Award for managing NIC transition in 1993.