Vijay Krishna Email and Phone Number
As a keen professional, I have a successful track record of over two decades of experience in global operations. As a Associate Director Operations (Tesco Shared Services.\ Global Business Services) I am held at senior position at TESCO and spearhead in strengthening the organization's service delivery of Tesco’s commercial operations across the United Kingdom, Republic of Ireland, and Central Europe.I have accomplished a career track of defining strategies, portfolio choices, capital and resource allocation, new business development and innovation, leveraging competitive intelligence to secure data-driven decision making P/L, change management, operations and portfolio managementPresently enjoying the experience of working with talented teams in setting-up direction, and allocating departmental goals with the portfolio program directors and the wider team; seeking to maximize revenue and margin across multiple projects/accounts through project delivery (profit margin). Deeply interested to use my progressive history of leadership and value creation in organizational expansion, business development and responsible for designing platforms/ programs that improved operating cashflow and revenue.For further discussions, I can be reached at vijaykrishna.prakash@gmail.comCRITICAL AREAS OF IMPACTHelmed strategic & Operational leadership by leading and managing the E2E setup of shared service verticals, operational platforms, product systems, and processes for Tesco Global commercial operationsUtilized data analysis, RPA, and technology by enhancing business and operational inefficiencies Managed the online product operationsEstablished leading operating models for Tesco commercial Played a pivotal role in ensuring 100% of commercial income is recognised thereby driving cashflow
Tesco Business Solutions
View- Employees:
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Director - Customer , Product And DistributionTesco Business SolutionsBengaluru, Ka, In
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Director - Customer , Product & DistributionTesco Business Solutions Aug 2024 - PresentIndia
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Associate Director Retail Operations Tesco Business SolutionsTesco Sep 2020 - Aug 2024Bengaluru, Karnataka, IndiaResponsible for service delivery of Tesco’s commercial operations (Buying & Marketing, Online, Distribution, Commercial Income, Space/Range & Merchandising, Supply Chain and Program Office) across 3 geographies - United Kingdom, Republic of Ireland and Central Europe. -
Tesco - Head Of Buying Operations For Group (Uk, Ireland & Europe)Tesco Feb 2014 - Sep 2020India/BudapestTESCO Tesco Business services is the global operations services arm for Tesco, providing IT‚ business, finance, people and commercial services to Tesco operations across UK, ROI, Europe and Asia. TESCO - Head of Buying Operations for Group (UK, ROI & Europe) • Budapest Commercial Operations • Group Commercial Operations • Customer Engagement Centre Operations• Supplier Operations• Marketing Operations • e-Sourcing operations • Insights Operations• Trading Law and Technical Operations
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Head Of Ireland ,Group Procurement & Esourcing Commercial OperationsTesco Sep 2009 - Feb 2014Bangalore Area, IndiaI have grown through this role and hence my last designation. Reporting to the Director of Commercial services, managing a team of 200 employees, managing service delivery for 3 business units- Commercial Buying Operations Ireland, Group Procurement & E-Sourcing Key responsibility in the role Buying Operations Ireland - Manage the Buying Admin teams for Ireland, accountable to design processes, operate and deliver accurate and timely setup and launch of Promotions, Prices, New Range, Exits and Maintenance across our entire product range in Food, General Merchandise for Ireland Group Procurement - Managed the procurement teams (Good not for resale) responsible for successful delivery of new supplier setup, logistics, bill of material, substitutions for all goods not for resale, across stores and head office in UK e-Sourcing - Accountable for accurate setup and launch of e-Auctions across Food, GM and Corporate Purchasing spanning UK, ROI, CE and Asian markets
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Transition Manager – Hr Shared ServicesTesco Apr 2009 - Aug 2009BangaloreDeputed to the HR shared services team to transition shared services in Dotcom HR and to implement standard practices designed around our People Operating Model Key achievements in the role• Executed feasibility studies across our Dotcom business in UK to develop the suite of offerings under the HR shared services stack• Successfully migrated HR services and staffing support for our Dotcom business• Delivered against Transition budgets and P&L targets for the process migrated
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Manager Operations – One Stop StoresTesco May 2007 - Mar 2009BangaloreEstablished the Back office operations for the One Stop business acquired by TESCO PLC, reporting to the Head of Store Support Services, Managed a team of 60 employees, operating processes across the financial services stack – Accounts payable, Commercial Invoice processing, Payroll as well as business support process such as IT helpdesk and Property Maintenance Helpdesks• Championed change initiatives involving process redesign across our technical and maintenance helpdesk services resulting in an annual saving of GBP 4 million through reduction of waste in stores• Won the “Team of the Year – 2008”, for delivering operational excellence and employee satisfaction scores whichwere the highest across the business• Managed all transitions across back office processes into the Centre – covering all aspects of migration, including feasibility studies, process mapping, KPI benchmarking and design as well asstakeholder satisfaction survey deployment
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Assistant Manager Operations – Distribution & Stores HelpdeskTesco May 2006 - Apr 2007Bengaluru Area, IndiaAs Assistant Manager operation’s – reported into the Head of Retail support services and managed operations across multiple processes – including Distribution Direct – a supply chain and logistics call center, and the Stores Helpdesk (call center) – managing hardware and software troubleshooting for retail point of sale systems as well as back office servers. Key areas included • Distribution Direct• Stores Helpdesk• Developing and maintaining quality monitoring framework • Managing service levels and KPI’s • Ensuring a high voice of customer score• Forecasting call volumes and staffing• Gather business intelligence for business process improvement sign offs• Knowledge transferred & operated the distribution direct operation
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Team Leader – OperationsAccenture Jun 2003 - Jan 2005Bengaluru Area, IndiaAs a team leader – reported to the Manager Operations and handled a team of 18 technical advisors working on resolution for one of the world’s leading Internet Service Providers. Key result areas included • Service Level achievement• Quality monitoring and coaching for all team members• Performance Management of team • Managing team budgets and rewards and recognition programs for the floor
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Team Leader – OperationsIcici Onesource Jul 2002 - Feb 2003Bangalore Area, IndiaAs a team leader – reported to the Manager, handled a team of 15 people providing technical solutions to a leading digital entertainment services provider in the UK.• Service Level achievement• Quality monitoring and coaching for all team members• Performance Management of team • Managing team budgets and rewards and recognition programs for the floor
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Territory Sales LeaderAmerican Express Sep 2001 - Jul 2002BangaloreAs a team leader – reported to the Territory Sales Manager, delivering on sales targets and leading a team of 4 direct sales associates selling American Express credit cards.
Vijay Krishna Education Details
Frequently Asked Questions about Vijay Krishna
What company does Vijay Krishna work for?
Vijay Krishna works for Tesco Business Solutions
What is Vijay Krishna's role at the current company?
Vijay Krishna's current role is Director - Customer , Product and Distribution.
What schools did Vijay Krishna attend?
Vijay Krishna attended Bangalore University.
Not the Vijay Krishna you were looking for?
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Vijay Krishna
Global Delivery Leader @ Hcl Technologies ||Doctoral Scholar (Phd) @ Ssbm, Geneva || Mba @ National Institute Of Business ManagementGreater Bengaluru Area3gmail.com, hcl.com, samprlam.com -
Vijay Krishna
Chennai -
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2gmail.com, hilti.com
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