Vijay Krishna Email & Phone Number

Bengaluru, Ka, In

India

Bengaluru, Karnataka, India

Responsible for service delivery of Tesco’s commercial operations (Buying & Marketing, Online, Distribution, Commercial Income, Space/Range & Merchandising, Supply Chain and Program Office) across 3 geographies - United Kingdom, Republic of Ireland and Central Europe.

India/Budapest

TESCO Tesco Business services is the global operations services arm for Tesco, providing IT‚ business, finance, people and commercial services to Tesco operations across UK, ROI, Europe and Asia. TESCO - Head of Buying Operations for Group (UK, ROI & Europe) • Budapest Commercial Operations • Group Commercial Operations • Customer Engagement Centre Operations• Supplier Operations• Marketing Operations • e-Sourcing operations • Insights Operations• Trading Law and Technical Operations

Bangalore Area, India

I have grown through this role and hence my last designation. Reporting to the Director of Commercial services, managing a team of 200 employees, managing service delivery for 3 business units- Commercial Buying Operations Ireland, Group Procurement & E-Sourcing Key responsibility in the role Buying Operations Ireland - Manage the Buying Admin teams for Ireland, accountable to design processes, operate and deliver accurate and timely setup and launch of Promotions, Prices, New Range, Exits and Maintenance across our entire product range in Food, General Merchandise for Ireland Group Procurement - Managed the procurement teams (Good not for resale) responsible for successful delivery of new supplier setup, logistics, bill of material, substitutions for all goods not for resale, across stores and head office in UK e-Sourcing - Accountable for accurate setup and launch of e-Auctions across Food, GM and Corporate Purchasing spanning UK, ROI, CE and Asian markets

Bangalore

Deputed to the HR shared services team to transition shared services in Dotcom HR and to implement standard practices designed around our People Operating Model Key achievements in the role• Executed feasibility studies across our Dotcom business in UK to develop the suite of offerings under the HR shared services stack• Successfully migrated HR services and staffing support for our Dotcom business• Delivered against Transition budgets and P&L targets for the process migrated

Bangalore

Established the Back office operations for the One Stop business acquired by TESCO PLC, reporting to the Head of Store Support Services, Managed a team of 60 employees, operating processes across the financial services stack – Accounts payable, Commercial Invoice processing, Payroll as well as business support process such as IT helpdesk and Property Maintenance Helpdesks• Championed change initiatives involving process redesign across our technical and maintenance helpdesk services resulting in an annual saving of GBP 4 million through reduction of waste in stores• Won the “Team of the Year – 2008”, for delivering operational excellence and employee satisfaction scores whichwere the highest across the business• Managed all transitions across back office processes into the Centre – covering all aspects of migration, including feasibility studies, process mapping, KPI benchmarking and design as well asstakeholder satisfaction survey deployment

Bengaluru Area, India

As Assistant Manager operation’s – reported into the Head of Retail support services and managed operations across multiple processes – including Distribution Direct – a supply chain and logistics call center, and the Stores Helpdesk (call center) – managing hardware and software troubleshooting for retail point of sale systems as well as back office servers. Key areas included • Distribution Direct• Stores Helpdesk• Developing and maintaining quality monitoring framework • Managing service levels and KPI’s • Ensuring a high voice of customer score• Forecasting call volumes and staffing• Gather business intelligence for business process improvement sign offs• Knowledge transferred & operated the distribution direct operation

Bengaluru Area, India

As a team leader – reported to the Manager Operations and handled a team of 18 technical advisors working on resolution for one of the world’s leading Internet Service Providers. Key result areas included • Service Level achievement• Quality monitoring and coaching for all team members• Performance Management of team • Managing team budgets and rewards and recognition programs for the floor

Bangalore Area, India

As a team leader – reported to the Manager, handled a team of 15 people providing technical solutions to a leading digital entertainment services provider in the UK.• Service Level achievement• Quality monitoring and coaching for all team members• Performance Management of team • Managing team budgets and rewards and recognition programs for the floor

Bangalore

As a team leader – reported to the Territory Sales Manager, delivering on sales targets and leading a team of 4 direct sales associates selling American Express credit cards.