Vijay Kumar B S Email and Phone Number

Results-driven IT professional with extensive experience of over a decade in Business Analysis, Technical Support, Service Delivery, and Operations Management. Holds a B.E (Information Science) from Visvesvaraya Technological University.Previously served as an Associate Consultant at Wipro Limited. Proven expertise in incident and problem management across L1, L2, and L3 roles, with a deep understanding of ticketing tools and customer service protocols. Adept at leading teams, with hands-on experience managing multiple teams to ensure seamless IT service delivery and support. Strong project management and data analysis skills, with a focus on improving service efficiency and operational workflows. Additionally skilled in Virtual Assistance, Transcription, Translation, and Proofreading bringing a versatile approach to both IT and freelance work. Committed to delivering exceptional technical solutions and fostering positive customer experiences.