Vijay Jassal Email and Phone Number
Vijay Jassal work email
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Vijay Jassal personal email
Vijay brings with him 28 years of experience. His association with the customer service across telecom, retail & hospitality industry helped him master the art of operations conceptualization, implementation and overall management. Understanding end to end delivery in service processes, automation & operations are the key strength. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve the organizational objectives. Work in close coordination with business, customer support and customer facing users to simplify, standardize and optimize the process for speed and accuracy.Specialties: Service strategy• Customer life cycle management • End-to-end service delivery• Service related technology (CRM, IVR, Self Help, Automation) design & implementation• Revenue enhancement through serviceOperations• Benchmarking & quality improvement• Optimizing cost to serve• Customer retention & relationship managementPeople Management & Training• Service culture• Team development & motivation• Training programmes – In-house & external
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Adjunct FacultyIndian School Of Hospitality Feb 2024 - PresentGurugramAdjunct faculty for PGDBM course teaching Customer Relationship Management -
FounderThe Star Kidz Oct 2020 - PresentNew Delhi, Delhi, IndiaEvery child is born with an innate ability – “The Aptitude”.The Aptitude needs nurturing from a tender age.A huge potential remains dormant & ultimately dies due to lack of opportunity, lack of resources, social pressures, limited risk taking abilities are some of the reasons negatively pushing the growth.The Star Kidz aims at being the platform for children to perform and showcase their creative talents. -
Founder & PartnerRag Scores Sep 2010 - PresentNew Delhi Area, IndiaCUSTOMER LIFECYCLE MANAGEMENT & MEASURING CUSTOMER EXPERIENCEWe create customized programs that provide actionable insights to the management.They also motivate and enthuse teams to excel in delivering service.Net impact is higher customer & employee retention with increased customer advocacy. -
Founder & PartnerService Solutions Sep 2007 - PresentVijay brings with him over 30 years of experience. His association with the customer service across telecom, banking & hotel industry helped him master the art of operations conceptualization, implementation and overall management. Understanding end to end delivery in service processes, automation & operations are the key strength. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve the organizational objectives. Work in close coordination with business, customer support and customer facing users to simplify, standardize and optimize the process for speed and accuracy. -
Visiting FacultyImt Ghaziabad 2008 - Jul 2024CRM for PGDBM Students
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Head Customer Support - NorthVodafone Feb 2002 - Sep 2007- Efficiently held responsible for customer servicing for all zones at Vodafone Delhi, Haryana & Punjab telecom circles.- Monitored and coordinated a team of 125 in house & 750 out sourced members.- Customer support, retention & relations for HNI Delhi.- Took care of setting up of interaction monitoring systems for various channels like call centre, retail, written communication.- Deftly looked after processes for transaction audit and training internal quality team on quality assessments.- Trained and supervised internal quality team on quality assessments. -
Front Office ManagerTaj Group Of Hotels May 1995 - Jan 2002Front Office Manager at TAJ Admiral Plaza Hotel, Dubai, UAE 142 room business hotel from Taj group of Hotels.- Maximize the occupancy (Revenue target : $14 Million per annum)- Budget & forecast for the year (revenue & occupancy)- Call on companies and agencies for business- Exercise audit & control measures- Adherence to credit policies
Vijay Jassal Skills
Vijay Jassal Education Details
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Data Science -
Management -
Institute Of Hotel Mangement, BhopalHospitality Administration/Management -
Dav Public SchoolComputer Science
Frequently Asked Questions about Vijay Jassal
What company does Vijay Jassal work for?
Vijay Jassal works for Indian School Of Hospitality
What is Vijay Jassal's role at the current company?
Vijay Jassal's current role is Entrepreneur, Sales & Service Professional.
What is Vijay Jassal's email address?
Vijay Jassal's email address is vi****@****s.co.in
What schools did Vijay Jassal attend?
Vijay Jassal attended Great Lakes Institute Of Management Gurgaon, Annamalai University, Institute Of Hotel Mangement, Bhopal, Dav Public School.
What are some of Vijay Jassal's interests?
Vijay Jassal has interest in Traveling, Training.
What skills is Vijay Jassal known for?
Vijay Jassal has skills like Crm, Team Management, Strategy, Management, Leadership, Training, Customer Satisfaction, Vendor Management, Business Development, Telecommunications, Operations Management, Service Delivery.
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