Vijay Jassal Email & Phone Number

New Delhi, Dl, In

Gurugram

Adjunct faculty for PGDBM course teaching Customer Relationship Management

New Delhi, Delhi, India

Every child is born with an innate ability – “The Aptitude”.The Aptitude needs nurturing from a tender age.A huge potential remains dormant & ultimately dies due to lack of opportunity, lack of resources, social pressures, limited risk taking abilities are some of the reasons negatively pushing the growth.The Star Kidz aims at being the platform for children to perform and showcase their creative talents.

New Delhi Area, India

CUSTOMER LIFECYCLE MANAGEMENT & MEASURING CUSTOMER EXPERIENCEWe create customized programs that provide actionable insights to the management.They also motivate and enthuse teams to excel in delivering service.Net impact is higher customer & employee retention with increased customer advocacy.

Vijay brings with him over 30 years of experience. His association with the customer service across telecom, banking & hotel industry helped him master the art of operations conceptualization, implementation and overall management. Understanding end to end delivery in service processes, automation & operations are the key strength. Able to work on own initiative and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve the organizational objectives. Work in close coordination with business, customer support and customer facing users to simplify, standardize and optimize the process for speed and accuracy.

CRM for PGDBM Students

- Efficiently held responsible for customer servicing for all zones at Vodafone Delhi, Haryana & Punjab telecom circles.- Monitored and coordinated a team of 125 in house & 750 out sourced members.- Customer support, retention & relations for HNI Delhi.- Took care of setting up of interaction monitoring systems for various channels like call centre, retail, written communication.- Deftly looked after processes for transaction audit and training internal quality team on quality assessments.- Trained and supervised internal quality team on quality assessments.

Front Office Manager at TAJ Admiral Plaza Hotel, Dubai, UAE 142 room business hotel from Taj group of Hotels.- Maximize the occupancy (Revenue target : $14 Million per annum)- Budget & forecast for the year (revenue & occupancy)- Call on companies and agencies for business- Exercise audit & control measures- Adherence to credit policies

One Year Program In Data Sciences And Business Analytics, Data Science

Data science: Advanced data research methodology, Predictive analytics, Machine learning, Time series forecasting

Bba, Management

Diploma In Hotel Managment, Hospitality Administration/Management

Aissce, Computer Science