A result oriented professional with 8 years of experience in the BPO voice and non voice Service Industry. Expertise in handling a diverse range of operations entailing Operations, training and handling clients. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Expertise in designing & implementing training programs for bringing keen customer focus, high Energy level and team spirit in the employees. Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.Specialties: Healthcare, TPA services, US Mortgage (Post Closing and Auditing).
Listed skills include Machine Tools.