Vijay Raghavan Email & Phone Number

Atlanta, Ga, Us

Orlando, Florida, Us

Windsor, Berkshire, Gb

- Lead all In-Stay guest experience (CX) strategy and on-property digital products from initial concept to global deployment including engineering and operational support; identify opportunities based on insights while measuring the impact of all actions taken using KPIs and execute on a strategic roadmap that addresses consumer demand for On-property digital capabilities.- Led the digital transformation efforts of key guest-facing In-Stay digital products such as Digital Arrivals, connected stay, in-room entertainment, Digital Check-out, Kiosk Check In and other guest self-service capabilities that have been deployed globally with usage skyrocketing post Covid to over 40% of loyalty members.- Led a multi-million-dollar initiative to architect, maintain, test, and deploy at scale a secure middleware and IoT platform on multiple instances of the AWS cloud to provide the ability for hotel products to communicate with and orchestrate calls to various IHG Systems real-time at over 6000+ hotels globally, including China. - Introduced a new and innovative Gen AI driven cloud-based Voice platform by collaborating with partners like Amazon AWS Connect that improves the commercial value using LLM technology letting the call center agents take the front desk calls - Created a new multi-channel Digital Dining platform available for guests to order food from the hotel restaurant using various on-property digital channels providing a multi-channel ordering capability with orders going directly to the kitchen. Key Highlights:WIFI AutoConnect -https://hospitalitytech.com/instant-hotel-wi-fi-ihgs-game-changing-auto-connect-featureApple Airplay for Hospitality - https://www.ihgplc.com/en/news-and-media/news-releases/2023/ihg-hotels-and-resorts-announces-apple-airplay-integration-to-enhance-in-room-experienceCustomer Experience Middleware - here is my CIO talking about the product I developed on AWS Cloud - https://aws.amazon.com/solutions/case-studies/ihg-hotels-resorts/

Windsor, Berkshire, Gb

- Led the Business Process Engineering for IHG's Technology Procurement (Virtual Marketplace)- Implemented $3 million Salesforce.com initiative globally by automating almost all manual processes- Strategize and Implemented Cisco .Meraki wireless infrastructure wifi initiative to hotels, laying the foundation for the next few years of great guest satisfaction - Improved efficiency of procurement business processes atleast by 50%- Established relationships with Key external and internal partners globally to deliver the virtual Marketplace platform- Hired a team of Salesforce Architects, Analysts and Developers to manage and support a globallydeployed SAAS platform- Led the deployment of 'IHG Connect' globally as the next feather on IHG's cap by providing the best internet experience not only to IHG guests but also to our Hotel Operators. - Improve Operational efficiency at the property by implementing strategies using technology - Initiated several Next Generation Technology such as video streaming, Mobile door locks, Mobile Check In/Check out etc that are focused on improving guest experience and to bring innovation to the hospitality industry

Windsor, Berkshire, Gb

-Delivered several multi million dollars ($12mm last year) development projects successfully.- Managed a development team of over 45 members (5 direct reports) spread across geographic regions.- Responsible for Product Development and development budget oversight- Lead several innovative guest facing initiatives such as mobile check in, food & beverage customer experience etc.- Oversaw all project designs and provided appropriate feedback as required.- Introduced and implemented agile development methodology into product development.- Maintained professional relationships with product management, industry peers & vendors - Hire/Fire/Discipline team members and coordinated dev resources with Program Manager- Improved team dynamics and motivated the team to reach higher goals by conducting team building events.- Engage with vendors and negotiate contract details, SLA etc.- Reviewed reports and presented the results to senior management for decision making.- Responsible for procuring tools, required software and licenses.- Responsible of Offshore development.

Windsor, Berkshire, Gb

Kraków, Małopolska, Pl

Charlotte, Nc, Us

New York, Ny, Us

Santa Clara, Ca, Us

Santa Clara, Ca, Us

Noida, Uttar Pradesh, In

Mba, Business Administration And Management, General

Masters, Computer Science

Bachelors, Mathematics