20 years of strong IT leadership experience in a shape-shifting enterprise known for driving diversified, innovative IT Strategies, deploying professional teams, and integrating cutting-edge technologies to accelerate Digitalization.Experience includes developing Applications, Data center, Network, Insourcing Call Center Technologies, Streamlining IT Operations, and building Innovative Digital Solutions that contribute to Topline, Bottomline, CX and EX.Have been able to propel Vendor Collaboration, Planning, Risk Assessment, Commercial Negotiation, Contracting, and Onboarding new agreements and suppliers as part of transforming IT KPIs into Business KPIs.Carry expertise in IT Audits & Compliance, Assessments, Process analysis, Technology evaluation & implementation across the digital roadmap.I have been responsible for DR and BCP Strategy definition and execution while ensuring seamless user experience, resilience, reducing costs, and business efficiency.I am focused on implementing and promoting frameworks based on IT security to protect enterprise information and data.Among the things I do are contract management, SLAs, compliance, budgeting, AOP, end-user services, and leadership to deliver 24x7 service operations, setting metrics, KPIs, and service level agreements to improve IT deliveries continuously.