After a corporate career spanning over 35 years in Retail and Contract Services across Site Operations, Quality, New Business Development, Information Systems & Technology, Marketing and Regional Operations Leadership across the globe in the US, UK& Ireland, Asia-Pacific, Middle East and Africa, I now focus my energies on areas I am passionate about:Mentoring and coaching individuals, startups and SME's along their paths of personal growth and professional leadership. In doing so I am often called upon to help senior executives and leaders craft their (personal and professional) vision, define and articulate their strategy, build and galvanize their teams to develop challenging yet achievable action plans and finally follow through to ensure operational execution.

Designed and deployed a fully integrated end-to-end food operations and management process at the over 10,000 sites in India, China, India, SE Asia and Australia. Dramatically increased customer and client satisfaction, seamlessly integrated supply chain opportunities and optimized cost to deliver. Engage the hundreds of passionate Sodexo food service professionals to deliver a consistent Quality of Life experience with pride - one customer at a time, resulting in a margin improvement of over 200 basis points.

Established meaningful relationships over a scope of 45 countries across Asia, India, Australia, Europe, USA, Israel, Middle East and Africa to advance a strategy based on removing IT infrastructure from the countries to a global platform to reduce risk and decrease the cost base. Established the first Sodexo Global Offshore Support Center in India to provide for increasing demands while keeping SG&A flat in absolute terms. Rapid deployment of global ERP’s like Dynamics AX(Finance, Trade & Logistics) and Maximo across the business unit. Developed digital innovations for E-learning (recurring annual savings of $3M+) and real time customer feedback systems. Dramatically improved compliance and internal controls. Built transparency, trust and credibility for the IS&T function.

Developed and deployed a global "Voice of the Customer" project to gather and analyze internal customer satisfaction. Designed and implemented actions and initiatives to further align IS&T in Sodexo to the various business segments and across our footprint in 80+ countries.

Deputed internationally as the third CIO (a board position in Sodexo UK) in 5 years to effect quick change and align IT with business, build credibility and improve performance. Quickly established good relationships, evaluated and made appropriate changes to people, processes and infrastructure, improved accountability and delivery dramatically. Gained credibility and recognition for inspiring and developing people, leadership and making things happen. Significantly improved employee engagement from 27% to 57%, project delivery from 35% to 80%, achieving SDI 4 Star rating for our internal Service Desk, ISO 27001 certification for the Data Center, PCI/DSS certification and moving internal and external audits from Red to Green.

Successfully consolidated three separate marketing functions of three operating segments into one, gained efficiencies and demonstrated a causal relationship between marketing, revenue and profitability. Forged alliances between Sodexo and industry NGO’s like the American Heart Association and the Clinton Foundation to improve operating standards and perceptions. Developed innovative analytical toolsets to match customer insight and preferences to offers.

Started in the K-12 Schools segment and set up the IT function from the ground level.in the segment. Grew through successive promotions to Senior Director & Business Information Officer. Then led the consolidation of three segments into one - Education Markets, as the Vice President, improving service levels and promoting grass roots innovation. In the last 18 months of the role, I deputed the day to day activities to my department Directors and led a proof of concept called iMye – an innovative, biometric, cashless transactional solution which led to the acquisition of the largest player in the marketplace to form a comprehensive value added higher education offer for our campus clients.

Exercised my entrepreneurial drive by owning and operating GNC franchises – the country’s leading wellness and sports nutrition retailing franchise. Started with one store and steadily grew to three in the greater Chicagoland Area. Store sales consistently exceeded chain averages in challenging economic times and vastly increasing retail and online competition through a blend of consistent execution, exemplary service and aggressive marketing. Was elected by the franchisee community to serve a 2 year term on the National Franchisee Advisory Board.