Responsible for leading HR and employee development strategies aligned with business goals, driving talent management, recruitment, and retention, while fostering a strong organizational culture. Design and implement Learning & Development programs to enhance employee skills and leadership potential, promoting continuous learning and career growth. Ensure compliance with labor laws, collaborate with executive leadership, and leverage data-driven insights to optimize HR and L&D initiatives. Strong leadership, strategic thinking, and effective communication are essential for success in this role.

Started in 1996 with a MISSION to enable “(Worlds Best Practical Learning Journeys in HR, L&D and Leadership)” Middle Earth HR is the largest HR certifying agency in Asia and the 7th largest HR certification body, in terms of the number of HR professionals certified, in the world. My association with Middle Earth started much, before taking over their L & D department, as a student with a passion for both learning and sharing my knowledge with others. Talk to me now on 9742259939 or write to me at bachu_vijay@hotmail.com, if you want to know more about Middle Earth or me.

● Building educational modules to meet the evolving needs of today's analysts and programmers in terms of formal education.● Oversaw the collaboration of 1000+ workers (FTE & Contract Employees).● Managing Student Learning Programs During the Establishment and Maintenance of a Consistent Classroom Setting● Managed a crew of specialists who were all well-versed in creating modules.● Management of the LMS and collaboration with all parties involved to maintain uniformity of delivery.● Creating simulations, CBTs, e-learning modules, and interactive presentations to make the "content" a one-stop shop for all educational needs.● Instructional designers should be able to advise their students on how to create effective educational resources.● Collaborating with related divisions to deliver efficient training strategies.➤ Specialties: Learning and Development, Training Implementation, Employee Relations, Induction and Orientation, L & D Strategy and Performance Management

● Planning and establishing Client acquisition, orientation, and maintenance services.● Develop a strategy to educate supervisors, managers, and executives.● A synopsis of procedures, guidelines, competency-based performance, and the ability to steer transformation.● Collaborate with division heads to identify training needs, then create a useful training needs assessment (TNA).● Development of a proprietary learning management system, instructional materials, and online learning modules.● The National Skills Development Council's 2017 certification as a training provider.● Since 2015, we have trained over 30,000 students in NDLM and MEPMA.● Developed educational materials for studying IT-related topics like networking, optical fiber splicing, hardware skills, surveillance, etc.● OTDRs, cameras, UPS, biometrics, CRM, and other learning tools integrated.● In a span of three months, we provided training in areas such as workplace communication, customer service, problem-solving, decision-making, stress management, and point-of-sale (PoS) systems to all personnel (500+).● A 10% ROI was achieved as a result of a well-strategized training implementation.● Collaboration with external vendors and partners about internal training programs.➤ Specialties: Learning and Development, Training Implementation, Employee Relations, Induction and Orientation, Organizational Development, and Performance Management

● Providing Sykes, TSLs, and Convergys in Pune and Gurgaon with outsourced training and service delivery (Philippines).● Performance-based training programs must be finished in full as a key outcome.● Deliver and perform as specified in the Statement of Work.● Develop new capabilities for Microsoft System Center, System Center Configuration Manager, System Center Operations Manager, Small Business Server, Office, Excel, Project Server, and Word.● Presented lessons on a wide variety of issues, including how to build strong teams, work with mentors and coaches, make the most of limited resources, encourage managerial development, and cope with constructive criticism.● E-learning and simulated training modules were developed in tandem with the Content development and language team and then localized for specific target audiences.● Activities associated with personnel management, such as hiring, training, reviewing performance, and keeping tabs on policy observance.● We're setting up Office Deployment (Biz Apps) as a software startup, with an emphasis on teaching people how to use our products and streamline our operations.● Effective role-playing workshops and streamlined manufacturing techniques led to a flawless score of 100% usage.● Partner satisfaction with Sykes Engineers increases by 8 percent as a result of cost-cutting and process-improvement measures; CRM team relocates from Singapore to India GTSC.● Microsoft's 2013 Global Competency in Professional Excellence (CPE) Award➤ Specialties: Learning and Development, Training Implementation, Employee Relations, Induction and Orientation, Organizational Development, and Performance Management

Cibernet India was a data clearing house to help mobile operators manage their roaming operations from end to end, from data collection to clearing to cash settlement. The job was to ensure smooth operations with data collection, privacy, clearing, billing, client relations, showcasing & efforts for future sales. Team recruitment, training, management of resources formed an integral part of the day-to-day work.

Worked at Brigade Corporation (a US based BPO), primarily leading a 250 + people call center (voice & non-voice) servicing international clients. USA stint for partnering with global team for sales efforts. Focus was on operational improvement, client satisfaction and enhanced profitability

End-to-End Operations (Selling,Advertising,Marketing,Team recruitment,Team Management,Inventory Management,Billing & Collections) at JTM Shops (Sales & Customer Points)

Paging Operations; Liasioning with DOT, GOI for RFC & SACFA clearances,Branding & Advertising