Vijeiyamaran Maslamani Email & Phone Number

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, My

Kuala Lumpur, My

Q Sentral

• Analyzed complex data sets to identify trends and insights that informed business decisions by created reports and dashboards that provided actionable insights to stakeholders across the organization.• Communicated complex findings and insights to key stakeholders, including executives, managers, and business analysts.• Stayed up to date with the latest data science techniques and technologies to ensure the organization remained competitive.

The Intermark

• Developed and implemented data analysis processes and tools that increased efficiency by 25% for each quarter.• Analyzed recruitment data and designed a Business Intelligence dashboard which led to the reduction of 38% on the hiring cost.• Examined and interpreted complex data sets to uncover insights and trends that drove business decisions.• Collaborating with 10 divisions simultaneously, to integrate data-driven insights into decision-making processes, ensuring on-time delivery and within budget constraints.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Oversaw a team of 4 supervisors and 67 technical support representatives, with the goal of achieving adequate call center coverage to meet our service level targets.• Consistently searched for ways to improve our service offering and worked to develop our team leaders through coaching and training, resulting in achieving our targets and providing excellent levels of customer service.• Collaborated with senior management to develop strategic plans for the channel to ensure market and revenue growth.• Compiled monthly reports for senior management and presented plans to ensure we achieved our KPI targets.