Navigated Startup Challenges: Successfully managed escalations with minimal training, directly reporting to the Operations Manager in the absence of dedicated managers or trainers.Recognized for Excellence: Within three months, scouted by the APAC Logistics department; after one year, scouted by the APAC Operations department for outstanding performance and expertise.Manager Callbacks: Efficiently handled manager callbacks, ensuring customer satisfaction and resolution of issues.Training and Development: Trained new recruits and the Assistant Manager, ensuring they were well-prepared to handle their responsibilities.Cross-Department Collaboration: Secured clearance from the Logistics department to handle logistics-related issues and queries, enhancing overall efficiency and vendor management.Process Improvement: Streamlined and documented various processes, creating guides and Google Sheets for better tracking and management.System Enhancements: Proposed and implemented improvements in new systems, addressing problem-solving needs for unique cases and providing effective solutions.Sales Achievement: Demonstrated versatility by making a successful sale when the opportunity arose.Freelance Marketing- Approached to Import and Market a New Brand in Malaysia.- Ongoing.