Vijendra Sookdeo Email & Phone Number

Durban, Kzn, Za

Durban

Sourcing new business and looking after current trading base Based in Durban. Current Position• TNT – Indoor Sales Executive –October 2005 - present• Maintain existing customer base and continuously up and cross sell TNT services• Cold call on prospect clients • Signing up of new account with working hand in hand with my field sales• 70% conversion to trade• 80% of database to trade quarterly• 75% of database to be contacted over a 13 week period (quarter) (min 240 p/wk)• Work hand in hand with field sales executive in order to meet all KPI' s and targets (weekly and quarterly)• Monitor up and down traders • Sell all TNT services to existing and prospect customers• Sell and train customers on Express Shipper (TNT software)• Continuously stay informed of all policy changes with regards to imports, exports and shipping of dangerous goods (to ensure customers are kept informed)• Deal with all customer queries and complaints and resolve or find workable solutions for customer and TNT ExpressTNT Express Worldwide Pty Ltd Period – ( 25/0702 – 31/03/05 )Employer : TNT Global ExpressPosition Held : In-House AgentDuties :• To deal with all requests promptly and efficiently• To create and maintain partnership between the in-house and the customer• To identify customer needs • Continually improve levels of communication • To continuously update the customer on service changes• To visit all departments within the customer regularly• Maintain and develop customer retention• To offer an priority service whenever possible• To assist sales when needed• To promote and develop TNT at all times• To continually increase customer satisfaction by improving overall service offered.• Take the best recovery actions in the most cost-effective way• To provide timely, accurate and complete information to internal customers• Follow procedures accurately

Education record

Education record