Vijesh Rajan Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

# Cloud Migration & Infrastructure Strategy: Spearheaded the transition to Microsoft Azure and O365, leading the migration of mission-critical applications with minimal downtime. Designed and implemented a robust cloud infrastructure, enhancing system performance, resilience, and scalability for global operations.# Data Management & Analytics Transformation: Established and optimized an Azure Data Lake environment, integrating a centralized data repository to streamline data storage, processing, and access across various departments. Led the migration to Power BI, enhancing data visualization and analytics capabilities for decision-making.# Strategic Cloud Architecture: Developed comprehensive strategies for hosting IaaS and PaaS applications, improving the organization’s flexibility to scale and adapt based on evolving business needs.# Consulting & Collaboration: Acted as a trusted advisor to BPO clients on private cloud architecture, providing actionable insights and high-level consultation to enhance customer satisfaction and retention.# Security & Compliance Leadership: Upheld the company’s commitment to information security by implementing strict compliance measures with ISMS ISO 27001 standards, coordinating audits, and strengthening risk management practices across IT operations.# Leadership & Team Development: Managed a high-performing team of IT professionals, delivering impactful training and skill development initiatives that fostered an environment of continuous improvement and collaboration.# Incident Management & Technical Support: Ensured high availability and reliability through proactive incident management, coordinating cross-functional response strategies and maintaining high standards of customer support and satisfaction.

Bangalore

# Leadership & Project Execution: Oversaw a team of IT specialists to deliver key projects for multiple clients, ensuring timely project completion through effective collaboration and resource management. Regularly achieved client satisfaction goals by meeting or exceeding SLAs.# System Administration & Optimization: Administered and optimized critical infrastructure components, including Windows, Exchange, VMware ESX, and MS SQL environments, maintaining optimal system availability and uptime.# Infrastructure Implementation & Maintenance: Deployed and maintained essential server hardware and networking components, supporting scalability and facilitating business growth. Continuously evaluated infrastructure needs to support system reliability and performance.# Efficiency Enhancement & Automation: Championed automation initiatives to streamline operations, reducing manual intervention and enabling team members to focus on strategic tasks.# Client Relationship Management: Fostered strong client relationships through proactive communication, providing regular updates, technical insights, and resolving escalations to enhance client satisfaction and engagement.

Washington D.C. Metro Area

Bengaluru, Karnataka, India

# Domain Infrastructure Management: Managed the comprehensive domain infrastructure spanning across India, Japan, and the US, ensuring seamless connectivity and optimal performance across geographically dispersed teams.# Server Operations & Resource Optimization: Demonstrated expertise in capacity planning and resource allocation, maximizing server uptime and infrastructure reliability.# Technology Integration: Orchestrated the deployment of advanced technologies, including Exchange 2003/2007, SCCM, and RMS, which modernized the IT infrastructure and streamlined inter-office operations.# Technical Support & SLA Management: Provided dedicated technical support, ensuring adherence to SLA standards and enhancing user satisfaction through efficient troubleshooting and proactive issue resolution.# Vendor Management: Collaborated with vendors to negotiate contracts and optimize service delivery, achieving cost savings and improving overall service quality.# Compliance & Security Standards: Coordinated the deployment and compliance with ISO 27001:2005, reinforcing the security framework and implementing controls to support business continuity.

Bengaluru, Karnataka, India

# Post-Sales Support & Technical Consultation: Delivered comprehensive post-sales support, overseeing the installation, configuration, and troubleshooting of IT systems to meet client needs and expectations. Guided clients in selecting the best IT infrastructure solutions, improving their operational efficiency.# IT Infrastructure Design & Deployment: Spearheaded the design and deployment of Microsoft-based infrastructure solutions, reducing implementation times and facilitating seamless technology adoption.# Customer Relationship Management: Enhanced customer engagement and loyalty through proactive support, regular check-ins, and personalized service, establishing long-term relationships and improving overall satisfaction.# Collaboration & Solution Delivery: Partnered with Microsoft PTS and internal teams to deliver specialized solutions to Tier 1 clients, ensuring a high standard of service and technical proficiency.

Postgraduate Degree, Artificial Intelligence And Machine Learning

Pgp - Artificial Intelligence & Machine Learning, Data Science, Machine Learning & Artificial Intelligence

Mba, Systems (It)

Diploma, Computer Science And Engg.

Education record