Techincal Lead
CurrentApplication & Middle-ware Production Support• End to End support for Macys & Bloomingdales Ecommerce Infrastructure• Host Incident Management calls for troubleshooting production issue related to Infrastructure & Application level for Macys.com & Bloomingdales.com• Support & troubleshoot during Code deployments & Nightly refresh activities• Follow up & provide RCA for the issues occurred by analysing the logs and other monitoring tools• Installing and configuring monitoring tools like Dynatrace, Splunk, Sitescope and SIEM• Installation & maintenance of SSL certs on Application servers & LTM• Planning & Implementing of change requests in production environmentApplication Performance Management • Technically leading a Performance Testing Activities, preparing Project Proposals, Proof of Concepts (POC’s), Execution Process Document (EPD) • Evaluation of New Performance Testing/Profiling and Monitoring tools • Design, Development & Execution of Test Plan, Scripts/Scenarios, Analysis of Bottlenecks and Tuning Recommendations for Performance Enhancement