Web Experience Content Manager
Current• Strategic Planning and Execution: Spearheading the planning and execution of sub-websites and webpages for new products and services. Playing a pivotal role in critical product launches impacting global user and agent experiences.• Integrated Marketing: Orchestrating integrated marketing initiatives to align the website with digital trends and industry best practices.• Data Analysis and Reporting: Conducting monthly analysis reports using Adobe Analytics and rank tracking. Assessing performance against key performance indicators (KPIs).• Content Management and SEO: Crafting CMS templates (AEM, SharePoint, and Drupal) for SEO and conversion best practices. Optimizing HTML tags for efficiency. Formulating and implementing a scalable link-building strategy to enhance online presence.• Sales Support, Workflow Management, and Optimization: Creating sales enablement materials to effectively support the sales team. Utilizing Pivotal Tracker and ServiceNow for daily work tracking. Swift identification and resolution of technical SEO issues, including architecture, crawlability, indexability, and fixing broken links. Delivering weekly reports on SEO performance, website metrics, and lead generation. Conducting continuous keyword discovery and optimization to stay competitive. Implementing A/B testing and other optimization methodologies.• Collaboration and Social Engagement: Collaborating seamlessly with creative and web teams to develop visually appealing assets and interactive elements. Assisting with social media customer service to enhance brand engagement.