Vijith Kumar C Email & Phone Number

Mangaluru, Karnataka, India

Bengaluru, Karnataka, India

Supervise team of 130 employees which includes Body Technician, Paint technician, Service Advisor & Job Controller.Initiated in implementation of new digital tool for capturing & assessing potential body repair jobs on vehicles reporting to Service center.Improved profitability 18% through the charting of spending and inefficiency in the repair process and removing ineffective processes.Improved shop flow to enable more work accomplished with current resources.Improved Technician efficiency from an average of 95% to 110% by tracking technician metrics and managing workflow to best utilize technician skills.Periodically review & attain customer retention through lost sale data with technical support team.Addressing customer complaints in a professional manner.Achieved DISHA passing score during Distributor (TKM) audits.Mentoring & coaching teamAssisted in developing advertising and marketing strategies across social media platforms.Collaborated with third-party vendors to enhance customer experience.Addressed and solved customer issues and complaints without difficulty.Evaluated service successes and weaknesses through weekly reviews.Coordinated training to improve operations, team morale and customer service.Maintained and built positive client relationships.Achieved outstanding customer satisfaction through effective team management

Bengaluru, Karnataka, India

Estimating cost of repairing damaged, on basis of visual inspection of vehicle and familiarity with standard parts, costs and labor rates.Coordinated with the management to ensure compliance with the assigned responsibilities and task.Counselled subordinates in professional Manner.Provide administrative support to Service Manager and supervised Service Advisors.Checked completed vehicles for quality assurance.Assisted in month end closings and labor reports, achieved >98% labor during my tenure.Responded to customer inquiries and complaints, achieved.Established additional direct repair relationships with Toyota Protect & Non-Toyota protect Insurance companies.

Bangalore

Regular audits on workshop equipment’s.Implementation of activities to enhance workshop process there by increasing efficiency and elimination of wasteful expenditure.Organizing events such as Environmental Management System, road safety activities etc., thereby creating awareness among the customers.Served as an internal auditor (DISHA, EMS, ISO etc..) to ensure company alliance with its standards.Facility and process in-charge.Fix It Right coordinator - developing customer retention by analysis and countermeasure.Job controller - strategic allotment of vehicles.Repaired and calibrated systems and equipment post-installation.Contributed to development, implementation and execution of maintenance programme.Performed on time installation, modification and maintenance of systems and equipment.Inspected equipment and processes to reduce maintenancerelated downtime incidents and mitigate equipment failures.Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.Managed maintenance data records and tracked maintenance and operating information for reference.Generated significant annual savings by implementing new processes and reducing wasted resources.Helped teams with assignments and deliverables.

Kasaragod, Kerala

Kept detailed records of all repairs, labor involved and parts used.Completed standard inspections to assess wear and damage to power tractor.Conducted trials before and after repair services.Used technical manuals and repair documentation, completed repair of 3+1 and H+L speed gear box and involved in engine rebuild.Performed diagnostics, troubleshooting and evaluations on equipment.

Bachelor Of Engineering - Be, Mechanical Engineering

Activities and Societies: Students Coordinator for TECH YUVA 2015. Students representative of college Anti-Ragging Committee.

High School, Biology/Biological Sciences, General

Tenth, General Studies

Activities and Societies: Won first prize in INTER- School CHESS Competition