Riya Vij Email & Phone Number

Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Australia

• Elicit business requirements from key stakeholders and vendors and documenting them.• Created user stories, epics, quick reference guides, SOPs, workflows and process flow diagrams (As-Is, To-Be).• Assisted in overall Project Reporting including managing/ creating the weekly and monthly PMO updates• Implemented the Payroll, HR, Financials, Fire Prevention, CRM, Impounded Animals, Rates and Property modules• Worked with internal stakeholders in helping them raise requisitions and Purchase orders, also helped accounts payables and receivables teams manage workload. • Worked with Finance team in successful creation of work orders, cost centers and job activities for council projects. • Updating, maintaining project schedules to SharePoint, JIRA and Confluence to ensure effective document control• Created test cases and performed testing against those test cases for implementation of ERP configurations• Created dashboards for finance and other departments to analyse and visualize datasets with Power BI • Worked closely with CEO to connect ERP system with Power BI using APIs• Recorded minutes and action outcomes, and facilitated change management in Council

Melbourne, Victoria, Australia

• Performed data cleaning, data extraction, loading along with verification, investigation, and remediation of customer records for one of the big 4 Banks • Performed gap analysis between financial documents and client’s electronic records, ensuring accurate data is stored for analysis.• Proficient use of customer banking software (HLT, WIRS, TLA, CBF, DCMS, MSS, Solar, SOL) along with MS Excel to identify and fix errors for different products

Australia

• Analysed the employee and customer data and delivered robust insights on weekly performance using Power BI to the operations management• Persuasive communication with ability to liaise at all levels and build stakeholder relationships, vendors and partners• Documented reports, built dashboards and templates on Power BI, MS Excel and other CRM tools.• Reported incidents using JIRA/GARI and resolved the requests based on the queries.

Victoria, Australia

• Working closely with all stakeholders in identifying, gathering business requirements, investigating, forecasting, and continuously improving the strategies to assess severity of damages.• Handling exposures, updating reserves, and assisting in controlling the cost of claims by working on CRM (Guidewire platform)• Analyse business assessment reports and processes, monitoring the pre-loss actions, mapping the progress by assigning the activities to internal clients.• Case managed 150+ claims, with an average of settling 12-15 claims in a month.

Bangalore Urban District, Karnataka, India

• Collected survey data on products and how to improve brand image and later analysed and prepared strategic reports.• Developed Management dashboards (Pivot charts) and reports using MS excel. • Planned, tracked, and executed project data in a timely manner.

Masters Of Business Analytics, 73%- Distinction

Professional Year, Information Technology

Bachelor Of Business Administration, Finance And Marketing, 84%

Activities and Societies: Awarded International visit to Singapore based on Merit Sponsored by the University

Hsc-Cbse, Business/Commerce, General, 86%

Ssc-Cbse, 87.4%