Vik Chand Email & Phone Number

Wolverhampton, United Kingdom

I managed a portfolio of properties, letting them in accordance with the City Council’s allocations policy and procedures to minimise applicants time on the waiting list/reducing re-let times and the termination of tenancies. I had advertised properties, allocated/shortlisted applicants and provided realistic advice to all stakeholders.

Birmingham, United Kingdom

Was responsible for working within Commercial banking to ensure that all contaminated accounts are replicated and relocated to their correct position as part of the ring-fenced banking legislation (Eath and Moon Project).I work closely with Relationship Managers, Case Managers, offshore teams and On-boarding teams dealing directly with several UK branches. My clients are mid-range with turnover balances between £500k to £5M. This is supporting and managing the end-to-end migration… Show more Was responsible for working within Commercial banking to ensure that all contaminated accounts are replicated and relocated to their correct position as part of the ring-fenced banking legislation (Eath and Moon Project).I work closely with Relationship Managers, Case Managers, offshore teams and On-boarding teams dealing directly with several UK branches. My clients are mid-range with turnover balances between £500k to £5M. This is supporting and managing the end-to-end migration process for clients effected by the Ring-Fenced - servicing also small business enterprises, mid-market and large corporate companies.I am further responsible for the screening of internal audits to ensure all changes and transactions are conducted correctly, minimizing the risk of errors and client complaintsI am involved with customer engagement and customer experience, ensuring service excellence at all times, for all aspects of any clients interaction with HSBC during migration, Acting as primary contact for all internal and external stakeholders where migration activity is concerned.My day-to-day activities include:• To ensure appropriate tools and plans are used and updated regularly to keep all stakeholders fully up to date on activity and progress• Owing and resolving issues with both Case Managers and clients, escalating issues accordingly• Full understanding of the media policy and how this is applied to my current position• Acting as a role model for the banks Group Values and Behaviors (Open, Dependable, Connected)• Providing coaching/training sessions to new employees when required• Maintain HSBC internal control standards• Awareness of all elements of Operational Risk & Compliance associated with Commercial Banking Show less

Birmingham, United Kingdom

I had been working with Collections and Recoveries for HSBC Bank for 5 yearsMy position here included:- Networking throughout the collections department to provide superior customer service to high valued clients in short-to-long term financial difficulty with their personal finances- Negotiating and tailoring temporary solutions using company procedures and processes- Gaining a vast range of experience within both secured and unsecured lending- Becoming… Show more I had been working with Collections and Recoveries for HSBC Bank for 5 yearsMy position here included:- Networking throughout the collections department to provide superior customer service to high valued clients in short-to-long term financial difficulty with their personal finances- Negotiating and tailoring temporary solutions using company procedures and processes- Gaining a vast range of experience within both secured and unsecured lending- Becoming an affiliate member of The Charted Institute of Credit Management (CIM)- Gaining a responsibility for a mortgage portfolio value of £14m, reducing expired interest only balances by negotiating pay arrangements focusing within Service Level Agreements- Exceeding set targets and KPI's on a month-to-month basis Show less