Vik Pathak Email & Phone Number

Greater Toronto Area, Canada

Merchant Processing CoordinatorAct as a transaction processing consultant for merchants, providing alternative processing solutions and optionsMonitor and analyze processing methods and work with merchants to minimize costBuild strong rapport during merchant applicationDiscuss and demonstrate benefits of entitlements Obtain API credentials to integrate and complete successful test transactions Handle incoming customer inquiries via phone or emailed ticketsCollaborate with internal Sales, Support, Demo, Onboarding, and business partners to ensure a positive customer experience

Toronto

Participated in the full sales cycle from prospecting, drafting proposals, presenting, and closing deals. Worked with customers in the United States, Canada, U.K., and Australia 70% of time spent converting cold calls into warm leads30% of time spent on inbound leads discussing pain points in order to demonstrate the value propositionSet clear expectations, collaborate daily with internal departments, and external partnersDeveloped and maintained lasting relationships with assigned accounts, improved client utilization and product/service adoption rates

Mississauga, Ontario, Canada

Responsible for selling Canadian Spring's portfolio of bottled water, filtration, and breakroom supplies to mid-market and C-level clientsGenerated customer leads through targeted cold calls, referrals, and industry contactsDesigned roadmaps, and presentations, led meetings with SMBs, Board of Directors, and C-level management

Mississauga, Ontario, Canada

Performed Software Demos online via web or onsitePrepared cost proposals for prospects and existing customersHot and Cold calls to prospects

Toronto, Canada Area

Strategic planning, prospecting, cold calling, qualifying and presenting a needs analysis on hardware/software solutions to small to mid-sized businesses.

Ontario, Canada

Responsible for strategic management of front-line employees which included recruiting, training, developing and maintaining monthly revenue.Established and implemented departmental policies, goals, objectives, and procedures with staff members.Reviewed sales and production reports, and other performance data to measure productivity and goal achievement to determine areas that required improvementCoached, developed and mentored staff into future leaders within the organization.Exceeded the highest gross earnings totaling $100,000 in a 4 month campaign of a start-upInfluenced and facilitated the fastest growing store to reach $287,000 monthly gross revenue within 2 years of operation.Led planning, marketing, prospecting efforts via B2B, door to door, hot, warm and cold calls, resulting in a robust grand opening with over $54,000 in gross revenue.Expanded brand recognition by building relationships with local entities such as landlords, government officials, retailers and charities/fundraisers.

111 Gordan Baker Rd

Supervised, coached, trained, developed and guided 15-25 call center employees.Developed sales agents and team leaders through coaching and training to achieve performance targets and provided the "WOW" client experience.Monitored the performance of personnel, identified training needs and revamped working aids related to everyday duties.Assisted in the launch of the mortgage retention division within the bank.Administered quality of work checks by monitoring calls to ensure integrity, minimize errors and track operative performance.Quality Sales Evaluater, 2001 – 2005Responsible for taking incoming calls from associates to assist with inquiries or escalations.Determined problem areas to recommend revised policies and procedure for call center, through quality monitoring and side by side Y-Jacking.Acted as a liaison between various departments sales and service, lending, mutual funds and the operations department.Received top “QSE” award for the sales and service teams.