Vik Sharma Email & Phone Number

Toronto, Ontario, Canada

-Maintained an optimal balance between operational risk, compliance, client experiences, and efficiency effectiveness by assuming full responsibility for the correctness and quality of daily job duties. -Kept detailed and up-to-date records of all operational activities. -Established and enforced quality control measures to ensure adherence with industry-standard requirements. -Devoted to meeting set benchmarks for client activities, transactions, and/or processes to achieve business-specific Client Service Commitments (CSCs) and /or Service Level Agreements (SLAs). -Exemplifies strong urgency and considers the influence of actions on customer experiences. -Identified and resolved operational and performance concerns through collaboration with managers.

Toronto, Ontario, Canada

-Demonstrated ability to drive continuous sales growth in a small business setting -Demonstrated strong project management skills in handling ongoing initiatives through effective coordination of scheduling, budgeting, and administrative responsibilities. -Successfully oversaw the timely completion of multiple projects, while adhering to budget requirements.-Recognized and addressed customer needs with efficiency. -Recognized and narrowed down key areas needing improvement, facilitating decision-making for necessary changes. -Applied analytical expertise to develop accurate financial models for expenditure analysis. -Utilized a document management system to ensure organized and readily available company files. -Coordinated and scheduled client meetings to share project progress.

Toronto, Ontario, Canada

-Strengthened customer loyalty by exemplifying traits and behaviors that contributed to the department's goal achievement. -Proficient in applying value management principles, critical path analysis, and work breakdown structure theories -Addressed and took ownership of customers' concerns at the first point of contact using the Customer - Problem Resolution Process -Consistently delivered exceptional customer service through the implementation of established programs. -Optimized efficiency and navigation by effectively leveraging tools and resources, thereby exceeding departmental productivity objectives.

Toronto, Ontario, Canada

-Demonstrated strong organizational skills in delivering successful core programs, managing project tasks, and coordinating with internal stakeholders to achieve program objectives -Took initiative in managing the successful completion of all projects related to the senior learning curriculum, as well as new department-wide learning initiatives and special retreats and events -Provided instructional design and learning advisory support for new learning and development requests and learning retreats, including program design, development, rollout, facilitation, and evaluations. -Took initiative by regularly meeting with trainees at the branch location, both over the phone and personally, to assess gaps in their training and monitor their advancement. -Implemented effective solutions for client needs displaying strong problem resolution and organizational abilities during client interactions. -Stayed informed about the needs and activities of all operational departments by regularly attending meetings, thereby meeting the necessary learning requirements. -Inspire and lead teams to achieve both collective and individual goals through effective leadership - Successfully enhanced employees’ skill sets through implementation of an approved curriculum