Build the Training Culture. Work in Progress.

Head of People Development & Customer Retail Journey || vivo Mobile India Pvt. Ltd. Led transformative, sales-focused training from March 2016, empowering teams to deliver peak performance and exceptional customer experiences while supporting vivo South Asia and Europe.Key Achievements:Training Innovations: 1. Pioneered the "Learn Share Grow" initiative, revolutionizing training operations in India and supporting global teams.2. High-Impact Programs: Conceptualized and implemented HIT 1.0 - 4.0, Trainers Pentagon, DECIPHER, VISTAAR, and vivo FRAMES, creating a strong framework for impactful training.3. Digital Learning Platform: Launched vCollege, an online platform featuring animated videos, live sessions, one-pagers, and tailored courses for ongoing learning.4. Localized Content: Enhanced training effectiveness by delivering sales content in vernacular languages and refining new hire inductions.5. Certification & Budgets: Established a rigorous trainer certification process and managed annual budgets to optimize learning and development resources.Sales Training Expertise: Drove the Sales Staff Trainers' Certification and implemented HIT, DECIPHER, and VISTAAR to amplify sales impact, prioritizing localization and onboarding to drive success.Customer Retail Journey Management: Elevated customer journey insights through regular interviews, group discussions, and store observations, optimizing each stage of the Customer Purchase and Decision Journey for an exceptional retail experience.Team Development:Focused on growth-oriented culture, supporting team members through development plans, fostering collaborative environment, empowered them to greater responsibilities and excel in their career paths.

Instrumental in the inception of Training Division in the Organization along with other respective Training Managers.Developing a Learning Culture for entire Sales Team with the right mix of Product & Sales Training with a focus on enhancing the Skill Sets including Coaching, Shadowing & Training.Provided quarterly feedback to Business Head & Managers about Training & Development Programs. Evaluation of Sales Staff on Half Yearly Basis to check the performance & retention of knowledge acquired in Training Sessions.Evaluation of Sales Staff on Half Yearly Basis to check the performance & retention of knowledge acquired in Training Sessions.Design & Deliver TTT of New Product Launch for Trainers & educate Audiences regarding Product at different Product Launches.Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments.

Managed the delivery of all current training and development offerings for Sales Staff & Partner Staff including Region Specific Training Material creation for in-house courses.Conducted needs analysis to develop customized Training Modules to meet identified needs.A gradual shift to e-learning for improved Learning experience.

Delivery of Induction Training to Sales Executives across India & Bangladesh.Delivery of Product & Sales Training to Sales Staff, Executives & Partner Staff.

Repairing of Mobile Phones on Various Machines & Imparting Training to new Joinees.Technical Service of Mobile Phones, while maintaining the TAT around 90%.

VSAT Installation, Monitoring of VSAT's & Training of VSAT's & it's applications to New Engineers.