Vikas Aneja Email & Phone Number

Noida, Uttar Pradesh, India

India

New Delhi, Delhi, India

New Delhi, Delhi, India

Gurgaon, India

• Installation and Administration of 2003/2008 as sever OS Windows XP/7/10 as client OS.• Creating, deleting and suspending users from Active Directory and implement corresponding policies for domain users.• Setting up of permissions and policies for server based shared folders. • Creating and deleting mailboxes for users in Microsoft Exchange server 2013.• Configuration and installation of Cisco IP Phone 7940, 7912 and IP Communicator using call manager 9.x.• Configuration of Phone Button Template, Soft key Template.• Configuration of User Features such as Speed dial, Call forwarding• Implementing and Managing Active Directory, DNS, DHCP, WDS, WSUS & GPO etc.• Troubleshooting Mailbox client ( Microsoft Outlook 2007//2013) • Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec) using Symantec NetBackup, reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning.• Remotely solving different application issues by using remote tools like Team Viewer, Microsoft Lync desktop sharing.• Support for IT related issues of the organization. Handling incoming incidents via phone / e-mail promptly and effectively.• Service desk tickets tracking & Management & closing them within SLA.• Coordination with IT Teams located globally on daily basis to resolve escalated issues.• Keeping record, tracking and auditing of all IT assets in the Projects.• Managing daily issues through internal ticketing system (Track IT) based on SLA defined.• Coordinate with user and try to understand their problems and requirement related with infrastructure.

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering, First

Activities and Societies: Athletics and cricket

B.Tech; E.C.E

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