• Handled products like Letter of Credit Financing, Outward / Foreign currency Remittance for products like Advance, Direct and Miscellaneous (OTT) under RBI and FEMA guidelines. • Handled team of 25 member in operations domain.• Conducted UAT for new system (MYSIS) migration for trade finance.• Co-ordinating with product, sales, client service, cash operations, implementations andIT support in order to get the issues resolved in a timely manner.• Dealing in swift messages like MT103, MT202, MT199 and MT299.

• Handling STP Discounting process for US, Europe, Spain and Asia branches for both Confirm Payables and Accounts Receivables.• Reconciling accounts, identifying and clearing breaks and differences on daily basis.• Preparing MIS, Revenue reports and Performance reports on weekly, monthly basis and adhoc basis.• Handling mail queries from Branch, Sales team and Stake holders.• Taking calls pertaining to service review, process improvement and system enhancement.• Co-ordinating with product, branch, sales, client service, cash operations, implementations and IT support in order to get the issues resolved in a timely manner.• Conducting UAT and sanity testing for system upgradation.• Also handled manual bookings for discounting transactions.• Reviewing and updating KOP at regular intervals for changes implemented in the process. • Assisting branch, sales and client service team resolving the client queries.• Effectively handling system like E-Bills, FSC, IMEX, TF3, IDMS, DBI and DBDI.• Migrated client Wipro for Accounts Receivables product from manual platform to STP platform.• Played an important role in onboarding 7 mandates for which included premium clients like Henkel, Philips, Jindal Steel and Glaxo Smith Kline.• Handled new projects like Matrix and Siemens migration.• Handled audit activities for Rebates and Supplier Finance operations.

• Handling Import payment for Commercial Clients.• Preparing Swift messages like MT103, MT202, MT799, MT199 and MT299.• Handling reconciliation activities and responding to Email queries and escalation mails.• Controlling wire transfer payments and booking FX deals.

• Handling queries for countries like North America Latin America and Europe regions Via swift and Telex, also handling email queries.• Preparing MIS and Monthly Rebate reports, handling Back Valuation and Up valuation Activities.• Handling complete Import and Export Payment transactions based on UCP 600.• Responding to Email queries and escalation mails.• Taking conference calls Related to process and system improvement.• Provide training, consultancy guidance and user support to new team members.• Helping other Departments in payment related queries.• Authorizing transactions and handling the team in absence of Team Leader and Manager.• Won spot award twice for excellent performance.• Got promoted as a Senior processing officer.

• Taking calls relating to Customer query resolving and handling escalation calls.• Provide consultancy guidance and user support to new team members.• Liaising with Team coach and Team Leader on day to day issues and team performance reviews and MIS reports and provide agent feedback to Team coach and Team Leader.