Vikas Bahuguna Email & Phone Number

United Arab Emirates

• Managing staff, students, and facilities, ensuring cleanliness and safety, addressing operational issues promptly, identifying supply needs, sourcing vendors, negotiating contracts, and managing the procurement process.
• Leading project planning and execution, defining scopes, timelines, and resource allocations, monitoring progress, and adjusting plans as needed. Staying informed about education regulations, conducting regular audits.
• Identifying and negotiating contracts with reliable vendors, evaluating their performance, building positive relationships, managing contracts, ensuring favorable terms, and monitoring performance to ensure compliance.
• Ensuring expenses are within budget limits, identifying cost savings, implementing spending control measures, and optimizing resource utilization. Using negotiation skills, maintaining positive stakeholder.

United Arab Emirates

• Identified and profiled competitors' customers, promoted their switch to the company's plans, collaborated with channel partners' sales teams, maximized sales opportunities, and validated sales team documents and.
• Responsible for ensuring regulatory compliance, maintaining accurate sales records, updating compliance reports, creating engaging social media content, promptly responding to customer queries, and monitoring feedback.
• Participated in events to build community and boosted brand awareness. Collaborated with Marketing, PR, and Communications teams for consistency. Built relationships with customers, professionals, and journalists.
• Collaborated with the Development and Sales departments to stay informed about new products, educated customers and resellers about their benefits, allocated subscriptions based on usage patterns, and monitored sales.

UAE

• Responsible for handling customer inquiries about vehicle availability, pricing, and rental terms, providing detailed information, bookings, explaining terms, and efficiently processing payments, while also completing.
• Presented customers their vehicles, identified features, damages, and special instructions, conducted vehicle inspections upon return, checked mileage, documented damages, and provided ongoing service and sales support.
• Conducted customer needs assessments, built rapport, maintained a clean appearance, and displayed a friendly demeanor for recommending suitable vehicle options and enhancing customer experience.
• Engaged in training and professional development to enhance skills, provided improved customer service, fostered positive relationships, and collaborated with team members for seamless delivery and customer satisfaction.
• Stayed current with vehicle availability, services, and promotions, while accurately recording customer demographics and sales orders for future reference and analysis.

Mumbai

• Assess mortgage applications to determine eligibility based on Serco's lending criteria and regulatory requirements.
• Communicate effectively with loan officers, borrowers, and other stakeholders to gather necessary information and clarify any discrepancies.
• Collaborate with other members of the underwriting team to share best practices and contribute to process improvement initiatives.
• Stay updated on industry trends, regulatory changes, and Serco's underwriting guidelines to continuously enhance job performance.

Mumbai Area, India

• Served as the primary point of contact for customers, addressing inquiries, concerns, and complaints via phone, email, or chat.
• Providing excellent customer service by actively listening to customers, understanding their needs, and offering appropriate solutions.
• Maintaining a high level of product or service knowledge to effectively assist customers and provide accurate information.
• Continuously seek opportunities for personal and professional development to enhance customer service skills and knowledge.
• Contribute to a positive and collaborative work environment by actively participating in team meetings, training sessions, and feedback sessions.

Mumbai

• Maintain the facility’s equipment and materials and a clean, neat, and orderly work area.
• Operate all equipment in a safe and efficient manner following prescribed work methods.
• Create and update reports via data entry for warehouse use and to manage teams performance.
• Coordinate with Inbound and Outbound Coordinators for planning and execution purposes.
• Ensure proper stock rotation and all supplies needed for the warehouse are available for use (RF units, batteries, equipment, etc.)
• Evaluate warehouse associates on picking and put-away procedures and monitors their progress.

Mumbai, Maharashtra, India

• Monitor computer systems to ensure they operate efficiently and securely and perform routine maintenance tasks, such as installing software updates and patches.
• Ensure compliance with company policies and procedures regarding computer usage and security.
• Stay updated on emerging technologies and best practices in computer operations.
• Participate in training programs to enhance skills and knowledge related to computer operations.

Pgdm, Accounting And Finance

Bachelor Of Commerce (B.Com.), Economics, 1

Ssc, High School/Secondary Diplomas And Certificates