Team Leader – Technical Support
Magnamious System Pvt. Ltd
Mumbai, Maharashtra, India
- Keep track of work on done by team members
- Manage the escalations and critical issue
- Work in a team environment with a “can do” attitude capable of overcoming difficult challenges
- Troubleshooting and analyze technical problems to prevent future occurrence
- Identify opportunities to innovate, extend and enhance service delivery everywhere possible
- Serves as escalation point for technical support and troubleshooting provides guidance and direction in resolution of escalated issues, application or system problems