In my recent avatar, I'm responsible for orchestrating and architecting the customer journey and foundation of Govt. Agency Business. This includes products like Direct Taxes, Indirect Taxes, Pension Schemes, PPF, SSC and varied other Govt. Schemes. This area brings a new set of challenges with an interesting combination of traditional approach vs Digitization needs. It's our constant endeavour to digitise the Agency Business and bring the services to the finger tips of our esteemed customers.

Worked as a Chief Project Manager in the Information Technology Dept.One of the startup members of the Bank with key roles of initiating the projects like Corporate Internet Banking Channel, Cash Management System and TIBCO ESB - Enterprise Service Bus.Key Responsibilities:• Responsible and accountable for the coordinated management of various projects/ enhancements directed toward strategic Transaction Banking business and other organizational objectives.•… Show more Worked as a Chief Project Manager in the Information Technology Dept.One of the startup members of the Bank with key roles of initiating the projects like Corporate Internet Banking Channel, Cash Management System and TIBCO ESB - Enterprise Service Bus.Key Responsibilities:• Responsible and accountable for the coordinated management of various projects/ enhancements directed toward strategic Transaction Banking business and other organizational objectives.• Responsible for coordination with Business Solution Group from Requirement Gathering till the Project Go Live Stage.• Preparation of functional design, technical design and Unit test plan specification for Business Requirements.• Manage transition of client from Solutions Implementation to Client Support. Manage the development, resource planning and implementation portions of project.• Responsible for Support of the Application 24*7 including End of Days.• Responsible for the recruiting, training and career development team for best delivery and support.• Responsible for Vendor Management including Delivery & Accounts.• Client/Vendor Meetings, understanding pain areas, building trust and reputation, rectifying issues and team build up.• Periodically update to Bank’s top Management Show less

Worked as Senior Project Manager in the Information Technology Department. Key Responsibilities:• Responsible and accountable for the coordinated management of various projects/ enhancements directed toward strategic Transaction Banking business and other organizational objectives.• Responsible for coordination with Business Solution Group from Requirement Gathering till the Project Go Live Stage.• Preparation of functional design, technical design and Unit test plan… Show more Worked as Senior Project Manager in the Information Technology Department. Key Responsibilities:• Responsible and accountable for the coordinated management of various projects/ enhancements directed toward strategic Transaction Banking business and other organizational objectives.• Responsible for coordination with Business Solution Group from Requirement Gathering till the Project Go Live Stage.• Preparation of functional design, technical design and Unit test plan specification for Business Requirements.• Manage transition of client from Solutions Implementation to Client Support. Manage the development, resource planning and implementation portions of project.• Responsible for Support of the Application 24*7 including End of Days.• Responsible for the recruiting, training and career development team for best delivery and support.• Responsible for Vendor Management including Delivery & Accounts.• Client/Vendor Meetings, understanding pain areas, building trust and reputation, rectifying issues and team build up.• Periodically update to Bank’s top Management Show less

Worked as a Production Support Manager on Cash Management Application for Modules like Payments and Collections for the esteemed clients like Kotak Bank, IDBI Bank, Barclays Bank, UOB, BOA, ALRAJHI Bank, TMB etc.Key Responsibilities:• Responsible for issue identification and fixing for multiple clients.• Responsibilities as a Single Point of Contact (SPC) for multiple clients.• Responsible for understanding client’s problem, analyzing it and provide an appropriate… Show more Worked as a Production Support Manager on Cash Management Application for Modules like Payments and Collections for the esteemed clients like Kotak Bank, IDBI Bank, Barclays Bank, UOB, BOA, ALRAJHI Bank, TMB etc.Key Responsibilities:• Responsible for issue identification and fixing for multiple clients.• Responsibilities as a Single Point of Contact (SPC) for multiple clients.• Responsible for understanding client’s problem, analyzing it and provide an appropriate solution which is functionally and technically feasible as per Client’s requirement.• Responsible for guiding other team members with the work flow of the system and to Analyze the root cause of the problem.• Responsible for client interaction and planning for issue fixes and their timely delivery.• Responsible for resource management and co-ordination with other teams for Different module specific issues.• Responsible for TSR Tracking, timely delivery of releases to client and Release management. Show less