 Identifying prospective clients, generating business from the existing clientele, thereby achieving business targets. Identifying and developing new streams for revenue growth and maintaining relationships with customers. Managing customer centric operations & ensuring customer satisfaction Managing the team of Telesales Driving business Setting-up efficient processes and quality standards for the business, and also ensuring flawless execution with focus on quality and cost aspects Handling Team leaders and Field Executives. Keeping a track on salary distribution  Training & Allocation of work to the team of around 70 people. Developing the appraisal process for the team for the growth of the process.

 Handling team of 55 people, organizing internal and external meetings. Appreciating Team members and rewarding them. Data Analysis Analyzing reason of complaint & Ensure to reduce. Process Audits & Review. Coordinating with Sales & Retail Team. Analysing Reports. Setting goals and objectives for individuals and teams. Allocating Data to the team Making processes to reduce the churn. Ensuring complaints, Nodal /Appellate escalation are being processed smoothly.