Responsible for handling and solving patients issues via calls mails and chats.Follow-up and track on patient enquiries. Responsible to attend the escalation calls from thepatient.Compliance, Adhering to healthcare regulations and privacy laws such as HIPAA (HealthInsurance Portability and Accountability Act) to protect patient data.Managing and handling incoming calls and mail from patients and clients.Identify and assess patients needs over the phone mail and chat as well.Provide accurate, valid and complete information by using the right methods/tools.Ensures that all the requests, queries and complaints of patients are responded in a timely andprofessional manner.