Tasked with overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals.Budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying… Show more Tasked with overseeing daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals.Budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training employees, identifying business opportunities, and monitoring financial activities. Show less

• Responded to all guest requests, problems, complaints and accidents presented at the front desk in an attentive, courteous and condition efficient manner. Ensure standards are met through daily inspections of cleanliness, sanitation, compliance and customer service.• Training, scheduling, unit meeting, staff conduct, daily reports, inventory controls, opening and closing duties. Assisted staff with customers as needed to maintain highest service standards.• Reviewed financial reports… Show more • Responded to all guest requests, problems, complaints and accidents presented at the front desk in an attentive, courteous and condition efficient manner. Ensure standards are met through daily inspections of cleanliness, sanitation, compliance and customer service.• Training, scheduling, unit meeting, staff conduct, daily reports, inventory controls, opening and closing duties. Assisted staff with customers as needed to maintain highest service standards.• Reviewed financial reports daily basis and implement timely changes in operating plans to respond to financial results. Maximise room revenue and occupancy by reviewing status daily.• Implemented and ensured all management policies, procedures, revenue development, cost controls and customer satisfaction.• Reports/paperwork’s, responsible for hiring decisions, performance reviews of associates. Show less

• Work in conjunction with the General Manager to actively manage key property issues (including capital projects, customer service, refurbishment).• Managed all the independent revenue and expense areas to ensure profitability.• Fostered strong working relationships with all hotel departments.• Provided the hotel ownership with regular reports on the hotels operating objectives and fiscal performance.• Processed payments, internally and externally for the… Show more • Work in conjunction with the General Manager to actively manage key property issues (including capital projects, customer service, refurbishment).• Managed all the independent revenue and expense areas to ensure profitability.• Fostered strong working relationships with all hotel departments.• Provided the hotel ownership with regular reports on the hotels operating objectives and fiscal performance.• Processed payments, internally and externally for the property.• Conducted disciplinary action against staff, including terminations. Show less

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• Developed and maintained strong guest relationships with all guests establishing clear lines of communication pre, post and during guest stays• Created and implemented VIP program hotel wide to define the role of Guest Relations as well as on-going training with hotel employees.• Reviewed reservations of VIPs’ and CGH members to ensure that comments and profile notes are set-up successfully.• Took lead in handling all guest complaints in a professional and efficient manner… Show more • Developed and maintained strong guest relationships with all guests establishing clear lines of communication pre, post and during guest stays• Created and implemented VIP program hotel wide to define the role of Guest Relations as well as on-going training with hotel employees.• Reviewed reservations of VIPs’ and CGH members to ensure that comments and profile notes are set-up successfully.• Took lead in handling all guest complaints in a professional and efficient manner, ensuring proper follow-up, guest recovery and communication with departments.• Consistently offered professional, engaging and friendly service. Show less

• Performed tasks and projects as delegated by the Assistant Manager, Front Office Manager or Rooms Division Manager.• Communicated closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance.• Make change, cash checks, exchange foreign currency, and post charges to guest accounts.• Worked closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest… Show more • Performed tasks and projects as delegated by the Assistant Manager, Front Office Manager or Rooms Division Manager.• Communicated closely with the assistant managers and Front Office manager to ensure follow-up on any challenges, concerns, or staff performance.• Make change, cash checks, exchange foreign currency, and post charges to guest accounts.• Worked closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.• To carry out or ensure that regular On-the-Job training is taking place to agreed standards• Responsible for the efficient and professional running of the front office, including relationships with other departments• To ensure that incoming and outgoing telephone calls are handled promptly and courteously. Show less

• Maintained an updated database of guest check-ins checkouts and fees.• Tracked staff schedules and called for outside maintenance as needed.• Responded to guest complaints in a professional courteous manner.• Managed multiple phone lines while attending to guest issue